Employment Type: Permanent
Contract Duration:
At IATA, we speak for the airlines of the
world, serving and supporting over 300 of them across all continents. We
are passionate and knowledgeable about the aviation industry, and we strive to
make it safer, smarter, more sustainable and more inclusive. We celebrate
diversity and inclusion in our workforce, and we respect and value the
different backgrounds, perspectives and skills of our employees. We also care
about our employees’ wellbeing, and we provide flexible work arrangements,
travel benefits, family-friendly policies, equal pay and a day off on your
birthday. We believe in giving back to the community and encourage our staff to
participate in volunteering activities that support causes they care about. We
encourage you to join our global community of aviation enthusiasts, and we will
do our best to make you feel comfortable during the interview process. IATA is
more than a trade association; it is a vision of a better future for air
travel.
About the team you are joining
Platform
& Data Operations establishes the functional organization of FSDs
platforms. By this we mean to establish the best choice of platforms to
operate, which system best fits the operational needs to perform a specific
business process. In order to do this, P&D Ops not just leads the choice of
system, but also coordinates the changes in those systems with a network of
vendors to ensure an orderly, quick, and effective delivery.
Additionally,
P&D Ops maintains, operates, and mines for data some of those platforms and
ensures smooth delivery of settlement services by the other operational units.
Reporting to
the Manager, Billing and Reporting, the incumbent will be responsible for
providing technical/system support to the day-to-day operations for the Billing
& Settlement Plan (BSP), Cargo Accounts Settlement System (CASS) and the
GDC team globally.
What your day would be like
- Provide timely and proactive technical support to the operations; handles daily requests regarding Data Processing Centre (DPC) files or production issues;
- Global scope of Level 3 support to Customer Service team and Internal stakeholders;
- Monitor the Reporting Tape (RET) file processing results and work towards the mitigation of errors in future submissions;
- Ensure the accurate administration of systems (BSPLink, IBSPs, CASSlink) and review database information, proactively carrying out data analysis and identifying gaps and inconsistencies;
- Perform activities related to the provision and configuration of services within the BSP and CASS, such as Monetary Calculation, Airline/Agent tax related configurations, maintain exchange rate, establish and administer commission control services for airlines in the corresponding markets;
- Manage system change request – gathering requirements from stakeholders, raise RFC, perform/coordinate testing;
- Identify requirements for system enhancements and proactively search for ways to increase productivity, automating processes or proposing new and more efficient procedures;
- Identify training needs for products and services and ensure the up-to-date training of the Customer Support staff;
- Support global project roll out.
We would love to hear from you if
- You have a university Degree in a relevant discipline;
- Minimum 5 years’ experience of working in the
Airline Industry environment, as well as related experiences in the
CASS/BSP activities or Cargo/Passenger Revenue Accounting;
- Excellent interpersonal and communication
skills, with a strong sense of customer service ethics according to IATA’s
corporate philosophy;
- Good organizational skills with the ability to
effectively organize, prioritize, work under pressure, and meet deadlines; Strong computer skills
Excel and Access is a must. Knowledge of PowerBI, SQL, XML would be an
asset;
- Must be Fluent in written and spoken English;
- Strong analytical skills and Proactive spirit
with the ability to think “out of the box” and drive for continuous
process improvement;
- A proven team player with a strong positive
attitude, energy, and result oriented.
Travel Required: N
Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!
