A career without limits
As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
About the role
The Head of Flight Crew leads British Airways Pilots and Ground Support Colleagues driving lasting transformational change amidst a fast paced operational, regulated and unionised environment The role requires an inspirational and approachable leader with experience of driving success through large teams in a complex operational environment.
Key duties
- Leads all people management and recruitment elements of our Flight Crew, fostering a high-performing, efficient and motivated workforce.
- Drives a culture of continuous performance improvement, safety enhancement and exceptional customer service, providing guidance and counsel to the Fleet Chief Pilots
- Fulfils Duty Senior Management obligations when rostered for on-call operational leadership across Flight Operations
- Designs and implements change projects to improve Flight Operations, whilst influencing and monitoring budget control
- Maintaining an exceptionally high-level understanding of policies, collective agreements including scheduling agreements and rostering practices
- Oversees all operational obligations across the department, such as delay management and day-to-day transactional support.
- Works in partnership with the Director of Flight Operations and HR Business Partner to drive engagement across our flight crew and grounded colleague populations, promoting continuous feedback through cyclical surveys and various people initiatives across recognition, wellbeing and general support
- Oversees, understands and initiates relevant BA policies and procedures specified by the Company, in conjunction with the day-to-day management of pilot conduct, capability/performance and attendance
- Works closely with the designated People Manager Advisor, HR Business Partner & Legal Team to ensure a fair and consistent colleague experience
- Accountable for the de-escalation and management of legal challenges in partnership with our Legal team relative to employee relations
About you
- Experience of leading and driving success through large teams in a complex operational environment
- Industrial Relations experience at a senior level, including engaging in TU engagement ideally in large scale industrial workforces
- Experience in cultural transformation and change
- Knowledge in employment law, HR leadership and practice
- Budgetary ownership and control
- Inspirational and approachable leader
- Passion for creating value and ability to lead transformational change
- Promotes a culture of continuous improvement with clear strategic direction
- Focus on safety
What we offer
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
