Company Alaska Airlines
The Team
Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.
Role Summary
The MSS is a subject matter expert for maintenance response operations at Alaska Airlines (AS). As an individual contributor, this role exercises considerable judgment to make decisions on maintenance response activities ensuring safety, compliance and on-time performance of the AS fleet.
Key Duties
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Act as a subject matter expert to oversee all phases of maintenance response operations. Providing recommendations and responses to Sector Managers, Routers, and Flight Operations for maintenance related needs, including Monitoring of ACARS, MCC coordination, and ETR changes.
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With minimal direction from leadership, exercise considerable judgement to make decisions on safety, compliance, controllable D0, boarding holds, and swap decisions to positively impact the operation.
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Collaborate and influence across the teams and company with Maintenance, Flight Operations, Ramp, FIDS, Sector Managers, SEA OPS, FPS, and Maintenance Planning to determine acceptable aircraft parking and maintenance related movements.
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Partners with Maintenance leadership and GOCM to research and properly code delays.
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Collaborates with Line Maintenance Supervisors and Leads throughout the shift to maintain continuity of the operation and directs all Maintenance related calls to the correct Lead and response unit.
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Performs other duties as assigned.
Job-Specific Experience, Education & Skills
Required
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4 years of airline operations experience, including ground operations, repairs, purchasing, material control or maintenance.
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Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
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Excellent communication skills (both written and verbal) to enhance both customer and employee satisfaction.
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Demonstrated ability to motivate people and communicate effectively (e.g., verbal, written, and listening).
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Active listener who values diverse perspectives and fosters an inclusive environment.
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Strong interpersonal skills with the ability to drive outcomes in the best interest of the company.
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Ability to establish cross-functional collaborative relationships with other team members and workgroups.
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High school diploma or equivalent.
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Minimum age of 18.
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Must be authorized to work in the U.S.
Preferred
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Knowledge of Alaska Airlines System Regulations and Federal Aviation Administrations (FAA) policies and procedures.
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Demonstrated proficiency with Microsoft Office applications (e.g. Word, Excel, PowerPoint, and Outlook).
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Airbus and Boeing Experience
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
Salary Range
$95,000 -- $142,600 / year
Salary Details
Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.
Note: We don’t typically hire at the top of the range.
Total Rewards
Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
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Free stand-by travel privileges on Alaska Airlines & Horizon Air
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Comprehensive well-being programs including medical, dental and vision benefits
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Generous 401k match program
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Quarterly and annual bonus plans
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Generous holiday and paid time off
For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.
FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Requisition Type Management
Apply by 7:00 PM Pacific Time on 1/24/2025
Location Seattle - Hangar
Regulatory Information Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.
Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Horizon Air and any employment offer will be withdrawn.
I: Y - ASMG
L: #LI-B
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Job Locations USA-WA-SeaTac
Requisition ID 2025-13679
Category Corporate & Operations
