British Airways Holidays
Our colleagues and customers are at the heart of everything we do.
We’re one of the UK’s leading and most trusted tour operators. We provide holiday packages, hotels, car hire and experiences via ba.com and the British Airways contact centres. From carefully selected hotels to our 24-hour support helpline we take every element of our customers’ holidays seriously.
Here at British Airways Holidays we are in the privileged position to be part of the growing IAG Loyalty Group-made up of British Airways Holidays, Loyalty (the home of Avios) and The Wine Flyer. Having all the advantages of being in this strong collective, coupled with all the benefits that come with working in a smaller company. All 360 of us! Our passion, excellence, creativity and warmth are the special qualities that make all of us at British Airways Holidays who we are.
Our business is growing and has ambitious plans, so it’s it a really exciting time to join our team.
About the role
You will own the end-to-end delivery of marketing campaigns covering a variety of destinations to include tourist boards and hotel partners. Planning campaigns, booking media and then reporting on the campaign’s success. As well as delivering effective campaigns you will also own the ongoing relationships with your portfolio of hotels and tourist boards, investing in effectively developing these relationships and really understanding what these partners need.
Working in a brilliant small team there is a strong emphasis on teamwork, pulling together for the overall delivery. You will have the autonomy to develop your hotel relationships and be trusted and supported to do this. Lots to learn but with the support to do this.
This is a busy and multi-tasking role, so you need to be incredibly organised to be able to juggle multiple deadlines, partners, media agencies and campaign stages all at the same time. We really do mean it when we say every day is different!
It’s a great opportunity for someone who excels at relationship and stakeholder management and can take a proactive approach, and we can offer the chance to develop your campaign marketing career in a strong brand that is investing in marketing and growing.
What you will be doing
- Own the day-to-day delivery of marketing for your own portfolio of partners
- Developing relationships with your external partners, stakeholders and our internal teams to effectively deliver
- Create commercially viable ideas for activity
- Analyse all available data and evaluate the effectiveness of partnership campaigns.
- Ensure that the most appropriate products are used, that they are displayed correctly and that they are effectively promoted.
- Write and deliver clear briefs to external media and creative agencies as well as the internal design team for key campaign creative requirements.
What you will bring:
- Proven experience in a marketing/comms related role and an understanding of how to deliver marketing campaigns
- Relationship management is the corner stone for success in the role, so a proven ability to build effective ongoing relationships with credibility, both internally and externally, is a must
- In travel things can change so a proven ability to understand, articulate and respond to changing internal and external environments will be needed.
- There is a lot to juggle so you need an excellent organisational and planning ability
- Partnership marketing experience preferred but not essential
- Ability to travel and represent the company at trade functions outside normal working hours
What we can offer you
Circa £28-30k per annum salary (this may vary depending on your relevant skills and experience)
We have two opportunities. A permanent role and a 12-month fixed term role, due to maternity leave. Both joining a thriving marketing team will lots of opportunities for you to develop, learn from a fantastic set of colleagues and take your career forward in a well-known brand
Our offices are based in central Crawley and we offer hybrid working (within the UK only). Generally, this role works from our offices twice a week, with additional days as needed depending on meetings etc. Office days are co-ordinated so that colleagues in the same team are in the office together to collaborate in person. We usually support new colleagues in the office full time for the first few weeks.
Key benefits include
- 25 days holiday per calendar year, increasing by one day for every two complete years’, to a maximum of 30 days, plus normal bank holidays.
- Unlimited standby and premium standby fares for you and your nominees on the BA network and partner airlines, from day one
- Discounts on BA flights and holidays from day one for you, your friends and family
- Flexible start & finish times
- Annual incentive scheme and salary review (dependant on company & individual performance)
- Company contributory pension scheme up to a maximum of 5% colleague and 11% company contributions.
- Flexible benefits package including generous life assurance cover, plus options such as dental /medical cover, and cycle to work, technology and electric car schemes.
- Range of colleague wellbeing and recognition programmes
Diversity, equality & inclusion are all important to us. We believe a diverse and inclusive workplace contributes to our sense of wellbeing and belonging, enabling us all to thrive professionally and personally. Equality and equity are important in ensuring that everyone is treated fairly. Our focus is on creating a positive and inclusive working environment for all.
- We aim to be inclusive – everyone feels valued and respected as an individual.
- We aim to ensure equality and equity-everyone treated fairly as individuals with recognition of unique differences.
- We aim to be diverse – with a mix of colleagues representing our community.
We are advertising this role as a permanent full time role, however if you would like to apply on a part time basis, you are welcome to open a discussion about this at the stage of the application process that suits you.
Closing date for applications is: 2nd February
Please note - we may close this vacancy early if we receive lots of applications or business priorities change.
