WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,500 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:The Technical Delivery Consultant works closely with account teams and customers in solving process and/or information issues within field of expertise and plays a key role in pre-sales and sales activities with multidisciplinary teams across the business unit to by providing focused consultancy offers to customers. The Technical Delivery Consultant is a member of a team as required for product and/or service delivery to generate revenue.
WHAT YOU WILL DO:- Execute consulting methodology and quality in accordance with corporate and regional standards (deliverables customer satisfaction technical specifications various indicators)
- Contribute to the development of the Operations Airports Portfolio methodology by advertising lessons learnt within the region and by supporting the Product groups in developing/driving new capabilities and enhancements .
- Business Development Activity- Articulate and prove SITA consulting value proposition to customers by working directly with them to resolve key technical issues presenting key findings on Airport Operations assessments and recommendations;
- Deliver as part of Airport Operations assignments and projects to build trusted relationship with customers demonstrate technical credibility and obtain field/customer feedback;
- Develop and run client workshops manage activities as required to fully enable the customer to realize and implement the benefits of consultancy;
- Maintain in-depth understanding of the technologies and industry solutions within a given field of expertise while being able to see the ''big picture''
- Keep current with new technologies and industry trends.'
WHO YOU ARE:- Specific experience in at least one area of Airport Operations .
- At least seven (7) years Technical consultancy/or Airport Operations experience.
- Team experience/working in matrix managed organisations.
- Complex Bid and Proposal management.
- Experience in managing third parties.
- Operating at senior levels of customer (IT department heads/Technical experts).
- Understanding of Airline Industry IT/ Network environment (an advantage)
- Expert knowledge of Airport Operations area
- knowledge on SITA AMS, AI, APV products
- Telecommunications or IT degree preferred.
- Consultancy accreditation preferred (e.g. Certificate in Management Consulting Essentials offered by Institute of Business Consulting and the Chartered Management Institute).
- Project Management qualification preferred
What we offer
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs)
⏰ Flex Day: Make your workday suit your life and plans.
🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.
🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
