Employment Type: Permanent
Contract Duration:
At IATA, we speak for the airlines of the
world, serving and supporting over 300 of them across all continents. We
are passionate and knowledgeable about the aviation industry, and we strive to
make it safer, smarter, more sustainable and more inclusive. We celebrate
diversity and inclusion in our workforce, and we respect and value the
different backgrounds, perspectives and skills of our employees. We also care
about our employees’ wellbeing, and we provide flexible work arrangements,
travel benefits, family-friendly policies, equal pay and a day off on your
birthday. We believe in giving back to the community and encourage our staff to
participate in volunteering activities that support causes they care about. We
encourage you to join our global community of aviation enthusiasts, and we will
do our best to make you feel comfortable during the interview process. IATA is
more than a trade association; it is a vision of a better future for air
travel.
About the team you are joining
As a member of the SIS Operations Team reporting to the Senior Manager, Industry e-Invoicing, you will be responsible for analyzing, managing and resolving business and technical matters related to IATA’s Simplified Invoicing and Settlement (SIS) application. This includes providing customer support for SIS participants and internal IATA business units, monitoring the SIS application’s performance, taking appropriate actions to identify and resolve operational issues, perform UAT testing for the SIS application, and promote the use of SIS with new and existing participants.
What your day would be like
Provide high-quality L3 support to SIS participants in collaboration with IATA Customer Service teams.
Monitor SIS’ system performance, update reference data master tables, perform scheduled SRM activities and take corrective actions as per documented SOP’s and best practices.
Coordinate with internal and external teams to resolve operational issues.
Raise and manage incidents with application vendor when required.
Maintain compliance with all operational controls and SOP’s.
Perform comprehensive user-acceptance testing (UAT) for the SIS application’s new enhancements and bug fixes as per scheduled major and maintenance releases.
Contact SIS participants by email or phone for special cases which may include data quality issues, input file failures, late submission requests, promote the use to SIS, and any other appropriate matters.
Provide support to other Business Units for invoice distribution via SIS and SAP/SIS integration.
Prepare accurate and detailed SIS operational reports with weekly, monthly, and annual deadlines.
Create, distribute, and publish SIS-related communications through internal and external channels.
Onboard clients, update SIS documentation, and promote the use of SIS with new and existing participants.
We would love to hear from you if
• Bachelor's degree in a business-related discipline.
• 2 to 5 years of business operations experience with a strong focus in customer support.
• Strong skills in Microsoft Office, particularly Access and Excel.
• Highly numerate and detail-oriented with excellent organizational, planning and administrative abilities.
• Previous experience of system user-acceptance testing (UAT).
• Excellent written and oral communication skills in English.
• Good-to-have knowledge of: e-invoicing applications, Industry interline or supplier billing processes, PowerBI, XML standards, Salesforce, SAP
Travel Required: N
Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!