We have a fantastic opportunity to join our
Duty Management team at our 14th UK base,
London Gatwick Airport!
As a
Duty Manager you will oversee the safe and efficient running of the
Jet2.com customer facing & dispatch operation, whilst liaising with service providers to ensure the best customer service is delivered in all areas of the operation. In this hands-on role, you will actively engage with our customers, leading by example to ensure the delivery of both landside and dispatch activities. You will also work closely with our third-party partners to ensure adherence to
Jet2.com's service specifications. This is an exciting opportunity to play a key role in the continued growth of our business.
What will you do in the role?
- Along with your Duty Manager colleagues, you will lead the Front of House and Dispatch operational teams on shift at the airport and play a pivotal role in achieving our “On Time Performance” targets.
- Provide support and leadership to ensure colleagues and suppliers deliver and exceed Jet2.com standards for Safety and Customer Service.
- Maintain a primary focus on safety, ensuring that activities are adequately resourced, and procedures and regulations are strictly adhered to.
- Enable your teams to work together to deliver a first-class customer service at the airport.
- You will work closely with the wider Jet2.com team and support or deputise for the Senior Duty Manager in key operational meetings.
- Work closely with your management colleagues to deliver an efficient and friendly service that meets the needs of our customers and promotes our brand values.
- You will be responsible for the development and management of team of Passenger Service Supervisors and Station Controller teams, with indirect responsibility for the wider colleague population.
This is a varied role with significant people and operational responsibility. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires
flexibility to support our flight programme. Shifts will cover our 24/7 operation and will include working weekends and bank holidays.
What are the key skills/experience you'll already have?
- The successful candidate will already be demonstrating Role Model behaviours and will be an ambassador for the Jet2 brand and ethos.
- You will have a proven track record of working in a fast paced, customer facing airport environment, with the ability to show flexibility and forward thinking in challenging operational situations.
- We are looking for an motivating and engaging individuals with proven people management experience , who are committed to the development of others and who shares our passion for delivering the highest standards in customer service and safety.
- Strong operational experience within an airport environment is essential for this role and you will ideally have experience of managing/building relationships with service providers and senior stakeholders.
What Can We Offer You?
We offer our valued colleagues a range of benefits including: -
- Excellent salary, with annual pay review
- Contributory pension scheme
- Duty management bonus scheme
- 34 days holiday entitlement per annum (including Bank Holidays)
- 3 x salary life assurance
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights
- Cycle to Work Scheme
- Access to Mental Health First Aiders
- Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle.
Help us to send our all-important customers on holiday with
Jet2.com and
Jet2holidays!!
