Cargo - Key Account Manager

Singapore Airlines • SG • 5d ago

Job Description

The successful candidate will be part of SIA's Cargo Division, Key Accounts & Verticals Department. He/She is responsible for building strong relationships with key shippers, as well as developing existing and new business opportunities within the industry verticals (e.g. healthcare, perishables, live animals, aerospace, events, etc.). Each Key Account Manager will be leading a few industry verticals.

Key Responsibilities

Regularly engage key shippers on their business demands and requirements as well as keeping tabs on the significant developments of their respective industry. Grow airfreight business with key shippers by leveraging on customised commercial agreements such as Block Space Agreements and Incentive Programs
Understand the specific operational requirements of industry verticals so as to market customised SIA Cargo’s operational handling capabilities and quality assurance programs such as the THRUCOOL® and THRUFRESH® programs for pharmaceutical and perishable shipments respectively. Market these programs in various overseas markets to potential shippers and freight forwarding agents via EDMs (Electronic Direct Mail), seminars and events
Prospect new shippers via public reports or overseas sales stations’ feedback and initiate contact with these shippers for business opportunities
Propose new industry verticals to target by monitoring market trends via public reports as well as data analytics using internal tools
Key liaison for key shippers in resolving planned operational disruptions such as flight schedule changes as well as unplanned disruptions such as offloading, temperature excursions, etc
Prepare presentations and reports for internal briefings and meetings
Develop new verticals products and manage projects as required

Requirements

Degree, preferably with cargo/air freight/logistics experience or business development experience
Proficient with digital tools especially Microsoft Office
Strong business acumen & tenacity
Good analytical skills
Independent and self-starter with good communication and interpersonal skills
Ability to manage and negotiate with senior level executives
Confident and has the ability to communicate and relate with people of diverse background
Team player and able to motivate subordinates

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.