Building on more than 100 years of history and experience, QantasLink is a consolidated network of regional airlines that connects passengers and communities across Australia. QantasLink is made up of four subsidiary organisations – Eastern Airlines, Sunstate Airlines, National Jet Systems and Network Aviation. Operating as an end-to-end airline, QantasLink harnesses the strength of its regional partnerships and a strong sense of family, to provide meaningful career paths for its more than 2,500 people with opportunities that might take you to exciting destinations across QantasLink or the Qantas Group.
Job Description
- Build and maintain influential stakeholder relationships across regional airports, driving collaboration and operational excellence.
- Lead supplier performance management, ensuring compliance, accountability, and continuous improvement across the network.
- Harness technology and data analytics (including Power BI) to monitor performance, identify trends, and deliver efficiency initiatives.
- Two-year fixed-term role based in Melbourne, with flexibility to travel to regional ports as required.
At Qantas, we understand our priorities and what needs to be delivered, taking the initiative to keep things moving. Navigating through our complex work environment, we bring teams and individuals together to deliver on our customers’ expectations.
Taking ownership is critical. Whether we’re working individually or as a group, we challenge ourselves to make progress and deliver results. We won’t settle for anything less than the best outcome.
As a
Base Operations Manager, you’ll be at the heart of ensuring safe, efficient, and customer-focused operations across Eastern Australia Airlines’ extensive regional network. This role provides remote support for 53+ airports, 12 lounges, and oversees critical operational elements such as Ground Service Equipment (GSE), IT systems, signage, and uniform logistics.
This isn’t just an operational role—it’s an opportunity to influence strategy and drive transformation. You’ll work closely with internal teams and external partners to deliver key objectives of safety, punctuality, and service excellence, while leading initiatives that improve customer experience and reduce costs. You’ll also play a key role in new port start-ups, ground handler transitions, and major projects shaping the future of our network.
To Be Successful, You’ll Have
- Previous airport operational experience (preferred), with a strong understanding of above and below wing processes
- Demonstrated ability to manage third-party suppliers, negotiate and maintain contracts, and build strong relationships to influence outcomes and achieve operational excellence.
- Proven leadership capability to inspire and guide teams across multiple locations, fostering a culture of accountability, collaboration, and continuous improvement.
- Strong analytical and problem-solving skills, with the ability to interpret safety data, monitor On-Time Performance (OTP) metrics, and implement improvement initiatives that enhance efficiency and customer experience.
- Technical proficiency, including intermediate Microsoft Office skills and familiarity with Power BI or similar data tools.
- Resilience and adaptability to navigate complexity in a fast-paced, highly regulated environment with competing priorities.
- Flexibility to travel to various ports domestically as required.
Why the Qantas Group?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
Qantas are equal opportunity employers, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.
Be a part of something special and play your part in the Qantas story – get in touch today.
Applications close Monday, 8 December 2025
