Astronics Advanced Electronic Systems (AES) is seeking an enthusiastic and detail-oriented Order Administrator to join our Ballard Technology Sales & Support Group in Kirkland, WA. This role balances on-site collaboration with the flexibility to work from home on occasion. As part of a collaborative and multifaceted team, you will play a critical role in managing customer orders, enhancing program success, and ensuring customer satisfaction.
JOB SUMMARY
In this role, the Order Administrator partners closely with Program Administrators and Program Managers to oversee the entire order lifecycle, from receipt to delivery. You will coordinate cross-functionally to ensure data accuracy, process efficiency, and exceptional customer service. The ideal candidate is energetic, detail-driven, and thrives in both independent and collaborative work settings.
KEY RESPONSIBILITIES
- Customer-Focused Order Management: Accurately quote, enter, and process orders, maintaining a high degree of precision throughout. Manage customer inquiries by providing timely updates, status reports, and solutions to order-related issues, including requested schedule adjustments or expedites.
- Collaboration & Communication: Act as a liaison between customers and various internal teams—including procurement, finance, administration, and production control—to meet program objectives. Support internal deliverables and assist with order acknowledgments and customer-facing status communication.
- Contract Awareness & Process Oversight: Review purchase order terms and maintain awareness of contractual obligations for your assigned programs. Stay informed about proposal or contract changes and assist in ensuring internal alignment.
- Prioritization & Problem-Solving: Manage competing priorities, handle multiple projects, and meet deadlines with strong organizational and problem-solving skills.
- Learning & Growth: Demonstrate an appetite for continuous learning, becoming an expert in order administration and a respected go-to resource for program teams.
REQUIREMENTS & QUALIFICATIONS
Minimum Qualifications:
- Education: High school diploma or equivalent required.
- Experience: Typically achieved with 1-2 years of related experience in Program Management, Operations, Finance, Contracts, Order Administration, Procurement, or other related fields.
- Familiarity with order management systems in a manufacturing environment is a plus.
Core Competencies:
- Proficiency in MS Office Suite, internet software, SharePoint, and database software.
- Exceptional attention to detail, including accurate data entry and proofreading.
- Effective written and verbal communication skills, along with the ability to collaborate tactfully with internal and external customers.
- Strong organizational and time management abilities to juggle multiple tasks, set priorities, and meet deadlines.
- A team-oriented mindset combined with the ability to work independently and adaptively when needed.
Additional Eligibility Requirements:
- Must meet International Traffic in Arms Regulations (ITAR) requirements as a US Person.
- Employment contingent on passing a pre-employment background check and drug test including cannabis screening.
COMPENSATION
- Salary Range: $24.52 - $36.79 per hour (Mid-point: $30.65). Factors such as experience, certifications, and market conditions will help determine your actual salary, with most new hires positioned closer to the mid-point.
- Astronics also offers a highly competitive Quarterly Profit Sharing Bonus.
BENEFITS PACKAGE
Astronics offers a comprehensive benefits package designed to support your well-being and career growth:
- Stay Healthy: Health, dental, vision, disability, and life insurance, plus FSA and HSA options. Voluntary options include critical illness, accident prevention, and hospital indemnity coverage.
- Save for the Future: 401K with company match and an Employee Stock Purchase Plan.
- Find Balance: Work-life balance culture supported by an Employee Assistance Program.
- Time for You: Generous Paid Time Off starting at 120 hours annually, plus 12 paid holidays per year.
WHY JOIN US?
At Astronics AES, we are innovators and problem solvers. Our culture is built around teamwork and a commitment to delivering superior customer satisfaction. Whether you're leveraging your expertise in order management or growing into a respected expert in your field, you'll find opportunities to make a meaningful impact. Apply today and take the next step in your career!
