Instructor, Airport Customer Service, Ground Ops, and Cargo Training (Dallas, TX, US)

American Airlines • Instructor, Airport Customer Service, Ground Ops, and Cargo Training (Dallas, TX, US) • 2w ago

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This role is part of the Airports Division and focuses on delivering high-quality training that equips frontline airport and cargo team members for success. You’ll lead engaging learning experiences that build confidence, operational expertise, a strong safety mindset, and a commitment to exceptional customer service. Through coaching, mentoring, and travel across the operation, you’ll help shape how we serve customers and support one another.

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Deliver a wide range of training curricula that support operational readiness and skill development across airport and cargo teams
Connect with, develop, engage and guide learners within your care
Communicate clearly and empathetically, creating a welcoming learning atmosphere
Provide effective and timely feedback, helping elevate the facilitation of courses and quality of content
Collaborate with other team members across the training organization on a variety of projects
Maintain accurate records of training activities and materials
Demonstrate flexibility by instructing across multiple focus areas, adapting to business needs while maintaining high standards of delivery.
Champion innovation in training methods, leveraging new tools and approaches to enhance engagement and effectiveness.
Model exceptional customer service in every interaction, reinforcing the values of care and professionalism that define our culture.
Demonstrate pride and enthusiasm for working at American Airlines, serving as a role model for professionalism and service excellence
Champion a strong safety culture and customer-focused mindset throughout all training interactions
Ability to travel extensively both domestic and internationally to facilitate courses and provide mentorship and support
Ability to work: days/evenings/weekends/holidays

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor's degree or equivalent training/experience
2 year of experience working in an airport environment with knowledge of ramp operations or relevant experience
Previous classroom facilitation and management experience

Preferred Qualifications – Education & Prior Job Experience

Frontline airport or cargo operations experience (e.g., ramp, customer care, or cargo service)
Experience in mainline operations or control center environments
Proficient understanding of adult learning principles
Familiarity with systems and tools used by frontline teams, such as RampLink+, SABRE, DECS, GET, Realtime, QIK CHK, NetTracer, and Gate Reader
Detailed knowledge of airport customer service and cargo operations policies and procedures

Skills, Licenses, and Certifications

Effective presentation and facilitation skills
Ability to command a room, inspire confidence, and represent the training organization with grace and professionalism
Demonstrated leadership skills
Self-starter with proven leadership skills and ability to problem solve, while remaining calm under pressure
Ability to manage multiple projects efficiently and effectively
Effective planning, organization, and time management skills
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.