We are easyJet – a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe. We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service. What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
Read on if you
> Have experience in a fast-paced environment, preferably within the aviation sector
> Enjoy analysing data and working collaboratively to solve complex problems
The Team
Join our dynamic Disruption Investigation team, where your insights will play a crucial role in maintaining our high service standards during challenging times. You will work closely with various internal teams to ensure we provide the best possible support to our customers.
The Role
Responsibilities
> As a Disruption Investigation Officer, you will be responsible for managing and processing disruption information to effectively challenge legal claims. Your role will involve:
> Analysing disruption events and ensuring quality evidence is collected and retained
> Producing reports during disruption incidents and recording real-time information
> Liaising with internal teams to gather supporting disruption information, including root causes and customer welfare measures
> Maintaining disruption evidence information databases and documentation for legal representatives
> Representing easyJet as an expert witness in court proceedings across Europe
What We’re Looking For
> Strong attention to detail and organisational skills
> Excellent relationship-building abilities with a knack for influencing and negotiating
> Proficiency in Microsoft Office, particularly Excel and PowerPoint
> A numerate mindset, comfortable working with data
> Knowledge and experience in aviation is highly regarded
> Additional European languages are a plus
What You’ll Get In Return
> Competitive base salary
> Up to 20% bonus
> 25 days holiday
> BAYE, SAYE & Performance share schemes
> 5% pension
> Life Assurance
> Flexible benefits package
> Excellent staff travel benefits
Practicalities
This full-time role will be based in Luton, we support hybrid working and we spend 60% of our time per month in the office.
Reasonable Adjustments
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
Business Area
Legal
Primary Location
United Kingdom-London-London Luton Airport
Organisation
Legal - easyJet holidays
Schedule
Full-time
Unposting Date
01/02/2026, 11:59:00 PM
