(Up to $120k, dependent on experience)SERVICE MANAGERWoodstock, GA
Service Manager – Automation & Industrial Systems (Direct Hire)The
Service Managerleads post-sale service operations for automated and industrial equipment, serving as the central hub between customers, dealer partners, and internal technical teams. This role supports service execution across mechanical, electrical, and
controls-driven systems, ensuring timely resolution, structured escalation, and a high-quality service experience.
Key Focus Areas
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Manage service tickets, escalations, and warranty validation across field and remote support
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Coordinate pre-installation planning for standard and custom automated systems
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Act as the primary service contact for installation, troubleshooting, and technical inquiries
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Support issue resolution involving PLC-controlled machinery, HMIs, industrial networks, sensors, VFDs, and safety circuits (coordination and triage—not hands-on programming)
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Partner with controls, electrical, and mechanical teams to align on root cause, corrective action, and documentation
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Support parts inquiries, service quotations, preventative maintenance, upgrades, and retrofits
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Schedule onsite and remote service resources, including PMs, customer installs, and technical training
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Maintain service communications, technical notices, and service process updates
Ideal for professionals with experience supporting
manufacturing automation, capital equipment, or industrial OEM systems.
** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.#D200
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