ResponsibilitiesThe Administrative Assistant 1 provides day-to-day operational and administrative support to both Above Wing (Guest Services) and Below Wing (Ramp Services) teams. This role serves as a key liaison between frontline employees, Business Operations, and internal partners such as HR, Training, Payroll and Badging.
The position requires a high level of professionalism, customer service orientation, technical competence, and discretion, as well as the ability to support employees objectively and consistently in a fast-paced airport environment.
Operational & Administrative Support
- Serve as a primary point of contact for Above Wing and Below Wing employees.
- Provide guidance on Company policies, procedures, scheduling, timekeeping, and general operational inquiries.
- Support issue resolution through appropriate escalation and follow-up.
Badging & Airport Access
- Coordinate employee badging processes including new hire badging, renewals, replacements, and access changes.
- Ensure accuracy, confidentiality, and compliance in all badging activities.
- Liaise with airport authorities and internal Security partners.
Customer Service & Employee Experience
- Treat all employees with professionalism and respect.
- Approach employee inquiries as service opportunities.
- Maintain a calm, solutions-oriented demeanor.
Systems & Technical Responsibilities
- Accurately enter and maintain data in Company systems and spreadsheets.
- Maintain organized electronic and physical records.
- Assist with reports and administrative audits.
Professional Conduct & Collaboration
- Work collaboratively with Business Operations leadership and peers.
- Avoid gossip, favoritism, or informal clique behavior.
- Model Company values in all interactions.
- May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies change in workload, rush jobs or technical developments).
QualificationsRequired Qualifications
- High school diploma or equivalent (associate degree preferred).
- Must have experience with UKG/Kronos Workforce Management timecard functions and reporting capabilities.
- Prior administrative, operations, or customer service experience.
- Strong computer skills (Microsoft Outlook, Excel, Word).
- Strong verbal and written communication skills.
- Demonstrated reliability, punctuality, and professionalism.
Preferred Qualifications
- Experience supporting unionized workgroups.
- Familiarity with airline operations (Above Wing / Below Wing).
- Experience with badging, access control, or compliance functions.
Critical Qualities & Competencies
Customer Service Mindset
- Patient, empathetic, and service-oriented.
Professional Demeanor
- Calm, composed, and respectful.
Team Orientation
- Collaborative and supportive.
Reliability & Accountability
- Consistently punctual and dependable.
Policy Awareness & Judgment
- Respects Company policies and CBAs.
Technical Competence
- Detail-oriented and comfortable with systems.
Discretion & Trustworthiness
- Maintains confidentiality and professional boundaries.
OverviewAt Spirit, we live “More Fly.” It’s not just about getting from point A to B—it’s about feeling fly while you’re at it. For our Team Members, it means thinking BIG, taking action, making connections, and having a blast while doing it. From the station to the cockpit, the cabin to the computer, every day is an adventure as we redefine travel.
Soar with us and enjoy travel perks that bring you closer to what matters. Join a team that empowers you to bring your full self to work, grow personally and professionally, and fuel the communities we serve. At Spirit Airlines, the sky isn’t the limit—it’s just the beginning!
EEOC StatementSpirit Airlines is an Equal Employment Opportunity employer. All aspects of employment are governed based on merit, competence, and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.
