Date Posted:
2026-01-26
Country:
United States of America
Location:
US-PR-REMOTE
Position Role Type:
Remote
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance:
None/Not Required
- The selected candidate must reside in Puerto Rico*
Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.
Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.
At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?
What You Will Do
- Service Request Management – Monitor and manage aged service requests, ensuring timely resolution and proper follow-up.
- User Access Administration – Administer user access gates, roles, and permissions to maintain system security and accuracy.
- Request Routing – Reroute service requests as needed to ensure proper workflow and efficiency.
- Training & Documentation – Create training materials and packages to support user onboarding and system understanding.
- User Support & Guidance – Conduct guidance sessions and provide ongoing support to address user questions and issues.
- Project Participation – Actively contribute to project meetings, providing updates, insights, and recommendations.
- ServiceNow Management – Oversee ServiceNow assignments and ensure tickets are tracked, updated, and closed accurately.
- Data Accuracy & Compliance – Ensure user roles, access, and system entries are accurate and compliant with organizational standards.
- English (read, write, speak) is required when communicating with customers, co-workers, or supervisors who only speak English.
- Travel is up to 10%.
Qualifications You Must Have
- Bachelor degree in Business Administration, Project Management, or Engineering
- GPA of 3.0 or higher
Qualifications We Prefer
- Experience with SAP and MS Office suite
- Experience in project management
What We Offer:
Learn More & Apply Now!
What Is My Role Type: In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:
- Remote: Employees who are working in Remote roles will work primarily offsite (from home). Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility. The selected candidate must reside in Puerto Rico.
Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.
This role is a U.S. based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
Only candidates Internal to Engineering will be considered for this role
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
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