As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
• Supports more than 30,000 frontline team members and leaders in a diverse range of roles across airport customer service, ground operations and cargo
• Establish and communicate team strategies, goals, expectations, and standards
• Work with other Training groups to assess training needs and meet the needs of the business, developing implementation strategies that include measuring and evaluating learning solutions to improve frontline performance
• Determine project priority (i.e., what will be worked on immediately, what will be deferred and what will not be worked on)
• Allocate work assignments among team members according to availability, project scope, and requested launch date
• Collaborate with other groups to streamline processes and structure to improve our efficiency
• Develop team members by setting goals, defining standards, facilitating employee development, and conducting one-on-one coaching and mentoring
• Explore and expand automation tools, reporting and resources.
• Collaborate across diverse groups to identify new focus areas.
• Maintain detailed station performance assurance review schedule based on emerging trends and risks within the business
• Lead a team of geographically diverse individuals
