How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.
Delta is on a journey to become a world-class retailer, changing the way Delta can sell and service flight and ancillary products and improve the customer experience. To achieve this goal, Delta’s Retail Strategy is to consistently offer, sell, and service high quality personalized products in the customer’s channel of choice. Enterprise Solutions (ES) is seeking an Ancillary Order Management Product Manager to lead the vision and execution of IT development roadmaps that enable ordering, fulfilling, and servicing ancillary products such as seats, bags, wifi, catering and more.
The Order Management team is responsible for the following scope:
- Orchestration to create, retrieve, change and cancel an order
- Create and update the order record
- Creation of records in legacy systems of record
We are looking for candidates who exhibit curiosity, are motivated to solve challenging problems, and can think creatively to identify solutions.
Responsibilities
- Develop a business vision and a sequenced roadmap for the order management of ancillary products and services
- Partner with stakeholders across the enterprise to determine requirements for the order management of ancillary products and services
- Collaborate with Ancillary Offer business and IT partners to translate upstream business requirements into usable and reliable solutions that span the full retailing process from Offer to Order C Servicing.
- Lead agile development teams to implement requirements.
- Collaborate with other agile development teams, both upstream and downstream, to identify dependencies required to deliver the order management roadmap.
- Communicate progress against development roadmap to leaders and stakeholders.
- Learn the business rationale behind ancillary order data schemas and orchestration patterns with the goal of building solutions that are product-agnostic, channel-agnostic, and form of payment-agnostic
What You Need To Succeed (Minimum Qualifications)
- Proven success in understanding and managing complex processes.
- Able to demonstrate intellectual curiosity and critical thinking
- Experience translating a business vision into written technical requirements.
- Ability to communicate clearly to business leaders and technical developers.
- Must have the ability to work well with diverse groups in a time sensitive and team environment with minimal supervision.
- Results oriented and capable of meeting or exceeding deadlines with attention to detail and follow through.
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Bachelor's Degree with at least 5+ years of relevant work experience
- Preferred Major in quantitative discipline such as Management Information Systems, Business Administration, Economics, Finance, or Engineering.
- Combination of at least 5+ years of relevant working experience in Revenue Management, Internal or External channels, Business Intelligence, and Data Analytics.
- Experience in at least one commercial or operations function such as Reservations, ACS, eCommerce, Revenue Management, Sales, or IT preferred.
- Experience working in an Agile environment as a Product Manager/Owner.
Benefits And Perks To Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- Paid time off including vacation, holidays, paid personal time, maternity and parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
