Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
As an Operations Manager, Airports, you will play an important leadership role in our ambition to become a top ten global airline, by leading safe and efficient day-of operations. Your priority will be to create a safe, positive, and accountable environment where your leadership empowers our unionized team members (IAMAW & UNIFOR) to excel. Through empathetic leadership and a focus on developing and trusting your team, you will enable them to exceed customer expectations and uphold our glowing-hearted hospitality.
The role will provide the opportunity to work in various areas such as: Station Operations Center, Airside/Ramp/Apron Operations, Baggage Services, Staff Deployment/Planning & In-Terminal Operations. In all areas you will be accountable for both our customers experience and ensuring the safe and efficient execution of our operations by enforcing safety protocols, conducting thorough investigations following incidents, and ensuring consistent adherence to our safety and Standard Operating Procedures “SOPs”.
Responsibilities:
Qualifications
- Possess at least a post-secondary diploma or the equivalent operation experience.
- Possess at least two (2) years in a leadership role or the equivalent operation experience.
- Strong leadership and team management skills, with the ability to inspire, coach and empower employees.
- Managerial courage to make difficult decisions to ensure operational integrity, safety, and an On-Time Performance “OTP”.
- Excellent communication skills, both verbal and written, to effectively interact with team members, customers and other stakeholders.
- Strong interpersonal skills (organizational, team oriented & focused).
- Independent time management skills.
- Customer service orientation, with a commitment to delivering high-quality service.
- Ability to work in a 24-hour airport operation, including shift work, weekends, and holidays.
- Possess a valid Class G or Class 5 driver’s license in the province of employment.
- Ability to successfully obtain and maintain a Restricted Area Identity Card “RAIC” and an Airside Vehicle Operator’s Permit “AVOP”.
- Ability to successfully obtain and maintain a Restricted Operator Certificate “ROC” (for radiocommunications in Canada) issued by Industry Canada.
- Exhibit dynamic situational responsiveness, efficiently adapting to unpredictable changes in tasks throughout the day in a fast-paced environment.
- Problem-solving and decision-making abilities, especially in high-pressure situations.
- Ability to walk long distances frequently, lift at least 50 pounds, and drive airside vehicles under varied conditions.
- Ability to adapt to new technology and to share that knowledge.
- Strong understanding of airport operations.
- Knowledge of the in-terminal and airside operations, an asset.
- Experience working with unionized workforces and understanding of collective agreements, an asset.
- Knowledge of safety protocols and Standard Operating Procedures “SOPs”, an asset.
- Proficiency in MS Office Suite and familiarity with various aviation systems and programs, an asset.
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Conditions of Employment:
Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
