How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
The Safety, Compliance and Operations advocate (SCO) is responsible for Safety, Compliance and Operational Performance at the station with an objective of reducing employee injuries, aircraft/equipment damage and service delivery. The SCO supports the OSM BW in overseeing and coordinating operational performance including, but not limited to, safety, on-time departures (D-Zero), security, customer service delivery while also monitoring for at-risk behaviors through safety observations.
Safety
- Continuous observation of safety behaviors at the individual and team level, with focus on aircraft arrival, departure, and driving and operating of GSE equipment and vehicles.
- Promotes a 'just' safety culture and promotion of ASAP.
- Documents observations and engagements using selected mobile technology.
- Is a strong advocate of employee recognition.
- Sharing all safety information from local, corporate and customer communications
- Attend periodic safety meetings with management and employees at the station.
- Provides peer-to-peer coaching and positive engagement/recognition following individual/team observations.
Compliance
- Has full knowledge of all compliance regulations and AMS plans.
- Spot check operations to validate correct qualification compliance.
- Provides recommendations (i.e. retraining, mentorship) to OSM BW and station leadership when significant deviations from standards are observed.
- Ensures safety and quality audits are conducted, reviewed, and closed.
- Conducts safety and quality audits and QHSE training within the station, as directed.
- Assists in the development of audit plans for the station.
- Assists in the analysis and evaluation of audit findings, comprehensive fixes, and trends.
- Provides input for risk assessments as needed.
Operational Performance
- Assisting in overseeing and coordinating operational performance – must ensure a safe, secure, and high performing operation that meets station and divisional goals.
- Ensures distinctive customer service is delivered by demonstrating a high level of customer focus and sensitivity.
- Acts as a communicator of timely and accurate information.
- Builds and maintains strong relationships and maintains regular communication with business partners.
- Provides OSM BW and station leadership with periodic progress reports, audit schedules and assessments of safety and quality programs.
- Communicates daily with OSM BW to coordinate tasks for the day and communicate safety findings/concerns.
- Shares peer engagement and station performance data with local leaders and front-line agents.
What You Need To Succeed (Minimum Qualifications)
- Must possess documents to work and reside in the Netherlands at time of application. DELTA DOES NOT SPONSOR.
- Experienced in airport operations.
- Knowledge of Delta and KLM systems is preferred, must be proficient in MS office applications.
- Consistently prioritizes safety and security of yourself and others.
- Embraces diverse people, thinking, and styles.
- Must be culturally aware and exhibit DL values.
- Candidate must possess strong customer service skills; a good working knowledge of Delta policies and procedures is an advantage.
- Must have schedule flexibility with varying shifts, extended hours, and “on call” requirements.
- Must be approachable, have interpersonal skills that foster trust and respect.
- Must have the ability to work with minimal direction and possess strong decision making and interpersonal skills.
- Demonstrates that privacy is a priority when handling personal data.
- Must be able to work in a time sensitive environment, be a self-starter, and be highly motivated.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Strong written and verbal communication skills in Dutch.
- Experience in Aviation Industry with focus for Below Wing processes.
- Knowledge of KLM and Delta systems & organization.
- Team player.
Benefits And Perks To Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Delta benefits as per local regulations and work rules will apply.
