Location: Düsseldorf, Germany
JOB SUMMARY:
A Program Manager is assigned as the point of contact to support Textron Aviation’s largest and most critical fleet(s). Responsible to optimize Operational Availability through aircraft reliability improvements and technical support. Coordinates with Fleet Programs Part Specialist to resolve critical parts issues and ensure parts are provisioned and available for maintenance events. Monitors and report fleet metrics.
Assists with solving critical fleet parts, technical, and warranty issues. Participates in daily maintenance meetings with the Customer’s MX Control and Textron model technical teams as required; facilitates scheduled fleet conference calls and maintain associated RAIL’s; and other duties as required to support the Customer/operator as assigned by the Director of Fleet Programs.
JOB RESPONSIBILITIES:
- Acts as single point of contact for the customer. Interacts directly with Customer VPs, and Directors of Maintenance, Textron Service Center General Managers, and Maintenance Managers
- Drives fleet Operational Availability through aircraft reliability improvements and maintenance planning
- Monitor fleet activity to plan and coordinate scheduled maintenance with the Customer/operator and Textron Service Facilities
- Coordinate part requirements for scheduled events and ensure timely delivery
- Communicate non-routine events and findings to Customer/Operator during scheduled maintenance events
- Monitor scheduled maintenance events through completion
- Work with the fleet operator on invoice disputes and warranty issues
- Coordinate regular scheduled Customer conference calls and associated RAIL’s
- Communicate to resolve critical parts issues through Fleet Programs part specialists, and manage technical issues through Textron Aviation engineering and Technical Teams
- Analyze and trend maintenance discrepancies and to improve maintenance programs and aircraft reliability
- Provide feedback to engineering with respect to adequacy of engineering publications where revisions are necessary for continued product improvement
- Travel to the Textron Service Facilities to be on-site for maintenance events as required
- Visit fleet Customer/Operators as required to maintain strong business relationship and promote maintenance and sales opportunities
- Support the Director Fleet Programs
EDUCATION/ EXPERIENCE:
- Bachelor’s degree required in Business Management, Aviation, or other related field.
- EASA, A&P license or prior FAA repairman certificate preferred (6 to 8 years applicable experience accepted in leu of a degree)
- Minimum 5 years of relative program management, sales/customer facing, or aircraft maintenance experience is required. Aircraft maintenance experience is preferred
QUALIFICATIONS:
- Excellent written and verbal communication
- Strong command of MS Office Tools
- Cross-functional team work
- Must be confident working independently without daily supervision
- Ability to anticipate customer’s needs and demonstrate dedication in meeting the expectations and requirements of internal and external customers
- Ability to communicate directly to the Customer at management levels
- Highly organized with strong attention to detail and ability to manage, prioritize, and anticipate customer needs both internal and external
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.
Recruiting Company
Textron Aviation
Primary Location
Germany-North Rhine Westphalia-Düsseldorf
Job Field
Product Support
Schedule
Full-time
Job Level
Individual Contributor
Job Type
Standard
Shift
First Shift
Travel
Yes, 15 % of the Time
Relocation
Available
Job Posting
01/30/2026, 7:38:50 AM
