This position is offered through HireGenics and is not a direct employment opportunity with Southwest Airlines Co. The role is contingent and may transition to full-time employment at the discretion of Southwest Airlines Co., based on performance, business needs, and other factors. Please note that contract workers are subject to the terms and conditions set by HireGenics during the contractual period. This contract position is not associated with any labor union or Collective Bargaining Agreement.
Job Description
Process timekeeping, attendance, and discrepancies for Customer Support & Services Employees. Process requests and administer leaves of absence. Communicate with CS&S Employees and provide support regarding pay inquiries, discrepancies, and leaves of absence. Collaborate with other workgroups.
Responsibilities
- Ensure timekeeping is accurately processed according to applicable laws, contractual agreements, and departmental policies
- Maintains SOX compliance by ensuring all backdated schedule and pay adjustments are completed accurately and within time constraints to reduce risk of over/under payments
- Process and administer leaves of absence according to applicable laws, contractual agreements, and departmental policies
- Ensure necessary supporting documentation is provided for daily leave processing
- Identify and perform necessary research to resolve attendance and leave of absence discrepancies
- Meets productivity and accuracy standards to support Team goals and meets daily/pay period/weekly/monthly deadlines
- Serves as a general resource for leaves of absence with regard to worker's compensation, transitional duty, FMLA, ADA, Company policy issues, and Employee Contract issues.
- Documents and retains records in appropriate systems, including but not limited to bids, changes or updates/revisions, or discrepancies via phone or email or other applications
- Maintain up to date knowledge of appropriate data systems, processes, and policies relevant to job duties
- Interacts with Employees, Leadership, and third-party vendors to assist in researching Employee requests and communicates information via e-mail, telephone, and in meetings
- Must be able to meet any physical ability requirements listed on this description
- May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
- Effective verbal and written communication with our Customers
- Ability to discern information and explain relevant details and their necessary application
- Ability to relate to People across levels, functions, culture, and geography
- Proactively communicates to Team Members, Leaders, and Customers
- Adaptable to changes in priorities and deadlines
- Identifies and takes advantage of opportunities for synergy and efficiency
Education
- Required: High School Diploma or GED
- Preferred: College course work with relevancy to Business Administration or Human Resources
Experience
- Required: Proficient in knowledge of Microsoft Office Suite (specifically Word, Excel, and Outlook)
- Required: 2 years of Customer Service or relevant business experience
- Preferred: Prior working knowledge of automated time and attendance systems
- Preferred: Previous experience processing and/or administering leaves of absence
- Preferred: Experience working with union contracts
Physical Abilities
- Ability to perform work duties from limited space workstation/desk/office area for extended periods of time
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
- Must maintain confidentiality when handling confidential, proprietary, and sensitive Company information
- Must have flexibility to work extended hours if necessary, during the week, weekend, or on Company holidays, as necessary to meet deadlines, payroll close, or for time-sensitive projects
- Must be able to comply with Company attendance standards as described in established guidelines
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
Pay
- Competitive market rate from $24 per hour to $27 per hour* depending on qualifications and experience
Assignment Length
- This contract is a twelve-month assignment, and the duration may be modified based on business need
*Pay amount does not guarantee employment for any particular period.
This role is contingent and may transition to full-time employment at the discretion of Southwest Airlines Co, based on performance, business needs, and other factors. To view benefits offered to Southwest Employees, review our Benefits page.
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