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Sr Analyst, Control Center Policy and Procedure (Fort Worth, TX, US)

American Airlines • Sr Analyst, Control Center Policy and Procedure (Fort Worth, TX, US) • 1d ago

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

Supports operational efficiency by helping create and implement policies and procedures for Control Center and Operations Agents
The role is a part of the Control Center Policy and Procedure team within our Airport Readiness group.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Responsible for any changes or updates to the Departure Control Manual
Perform risk analysis on changes to policies and procedures which will impact frontline team members and on-time performance
Collaboration with senior leaders of the Control Centers to create and prioritize strategic initiatives that improve the impact Control Centers have on the operation
Visit Control Center stations to assess how current policies and procedures are being applied and identify where updates may be needed.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree or equivalent training/experience
3+ years of policy management or relevant experience
At least 2 years of Control Center Experience

Preferred Qualifications- Education & Prior Job Experience

At least 5 years of Control Center Experience
Prior experience in creating Tableau dashboards/reports
Working proficiency of SABRE

Skills, Licenses & Certifications

SMS Training and certification
Ability to navigate within Microsoft Office (Excel, Power Point, Word)
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.