Job Overview
Responsible for providing effective and efficient services to all the flights operating during the shift in conformity with the provisions of the Airport Handling Manual and for the efficient performance of all duties by the subordinate staff.
Key Responsibilities
Works closely with GHA and all airport departments to ensure on-time flight closure and passenger boarding achieving on-time Performance targets and handling emergencies
Support staff in case of Flight Disruptions, Misconnections etc. and ensure passengers are fully supported during any disruption.
Well-conversant with the details of the arrivals/departures and other commitments to be met, like travel of VIP/CIP and assigning staff for the purpose.
Effective management of available resources, including the workforce. They are allocating duties to staff, briefing them about their functions and latest instructions on handling procedures, and deploying them on time.
Render all possible assistance to other departments in disposing of commercial-related complaints and ensuring on-time performance.
Facilitates the Ramp Handling activities in liaison with G.H.A., Caterers, Fuels, Maintenance, Cargo, and crew to expedite departure. Works with all departments to ensure on-time performance
Preventive measures to ensure there is no revenue leakage/theft or pilferage occurs at the Airport level
Contingency Handling Preparedness
Take prompt action on all incidents, carry out on-the-spot enquiries into the case of theft/ pilferage, intervene in cases of violation of handling procedures/regulations and submit reports without delay.
Contingency Handling Preparedness
Skills & Attributes
Self-starter and should be able to do multitasking
Should possess organizational & time management skills
Excellent written and oral communication skills
Must have excellent command over M.S. Office
Work Experience
Preferably 7-9 years of Aviation/ Hospitality Industry experience
Qualification
Graduate from a recognized university
Eligibility
Must be at a level of Asst. Manager (1C) or 1 level lower than the position
Location
Delhi
