Airport Operations Specialist (Landside)

FlySafair • Full-time • Gauteng, ZA • 3h ago

Develop and oversee weekly operational plans, aligning resources (staffing and equipment) to business priorities and passenger demand forecasts;
Anticipate operational constraints and recommend proactive solutions to maintain service quality and compliance;
Contribute to workforce and capacity planning to ensure operational resilience;
Manage relationships with contracted third-party providers and airport authority, ensuring adherence to contractual obligations, service-level agreements, and safety standards;
Lead performance reviews with service providers, addressing deficiencies and negotiating improvements;
Collaborate with internal stakeholders (Flight Operations, Technical and Ground Handling) to align operational activities;
Act as the delegated authority for the Base Manager during periods of absence, ensuring operational continuity and compliance with safety, security, and regulatory requirements;
Provide guidance and direction to operational staff, escalating and resolving complex issues when required;
Represent the Base Manager in audits, regulatory inspections, and cross-functional operational forums where required;
Collect, interpret, and model operational data (e.g., turnaround times, incident investigations, delay root cause analysis, passenger handling metrics, and third-party KPls);
Design and maintain dashboards and reporting tools to monitor real-time performance and longterm trends;
Apply statistical and data-visualisation techniques to generate insights that improve efficiency, reduce costs, and enhance service delivery;
Partner with the Base Manager and senior stakeholders to make data-driven recommendations on operational strategy and resource allocation.
Grade 12 or Equivalent (Essential);
Diploma/Bachelor's Degree in Aviation Management, Data Analytics, Logistics, or a related discipline (Essential);
Minimum 7 years' experience in airport or airline operations, with at least 2 years in a specialist or supervisory capacity (Essential);
Demonstrated experience in third-party/vendor performance management (Essential);
Demonstrated experience in data analytics (Essential);
Proven track record of applying data insights to improve operational efficiency and service quality (Essential);
Knowledge of passenger services, passenger with reduced mobility (PRM) and IATA Passenger Resolution Conference (PRCM);
Knowledge of Recommended Practices;
Knowledge of Transport Information Manual (TIM);
Sound understanding of SACAA regulations and airport operational standards;
Knowledge of relevant Airport Authority Operation Procedures Manual;
Knowledge of IATA Dangerous Goods Manual;
Proficiency in data analysis tools, reporting systems, and MS Office.

Personal Attributes

Professional;
Integrity;
Reliable and dependable;
Able to work independently;
Proactive;
Advanced analytical skills with the ability to translate data into actionable insights;
Strong stakeholder engagement and vendor management capability;
Decision-making authority under operational pressure.

Application Guideline

Email applications will not be accepted;
Preference will be given to members of under-represented designated groups;
Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

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