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Chief Manager

Aviation Indeed™️ • Full-time • Gurugram, IN • 2w ago

Job Role: Chief Manager

Location: Gurgaon

Role Expectations

Conduct thorough analysis of business processes related to both in-house and outsourced Customer Care (CC), formulating comprehensive transition plans for ideze value during transitions, engaging in effective escalation management with stakeholders from infrastructure services, administration, IT, and vendor domains.
Identify antified processes.
Optimind implement improvement measures to enhance customer satisfaction levels throughout the transition phase.
Demonstrate end-to-end project management proficiency, guiding projects seamlessly from planning to Business as Usual (BAU) within agreed timelines.
Leverage experience in Agile Project Management to enhance project efficiency and adaptability.
Define and communicate effective Service Level Agreements (SLAs) to stakeholders.
Monitor and facilitate the approval of essential documents such as Standard Operating Procedures, Business Process Manuals, and Operation Manuals across business, IT, and vendor teams.
Function as a Transition Manager (BPO), overseeing Knowledge Transfer Leads and ensuring a smooth knowledge transfer process.
Foster understanding and communication across stakeholders encompassing people, processes, and technology.
Enable key stakeholders before the initiation of transitions, ensuring a comprehensive understanding of the process.
Ensure robust Change Management Tracking and adherence to documentation completion as per organizational policies.
Take ownership of end-to-end project documentation, adhering to engagement-specific requirements.
Conduct proactive risk assessments and formulate mitigation plans.
Develop and communicate business continuity plans to stakeholders.

Desired Qualifications And Certifications

Hold a Graduate/MBA degree with 12-15 years of relevant experience.
Possess advanced Excel skills.
Preferably hold certifications in Project Management or Lean Six Sigma.

Skills

Demonstrate expertise in Project Management and Transition Experience.
Utilize Advanced Excel for data analysis and insights sharing.
Exhibit proficiency in presentation skills, particularly in PowerPoint, with the ability to present to senior stakeholders.
Display adept stakeholder management skills while collaborating with diverse groups.
Excel as a team player, effectively contributing to large and diverse teams.

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