Job Title
Account Manager, New Zealand
Reports To
Country Manager, New Zealand; or as otherwise directed by the Company.
Role Purpose
- Develop and maintain relationships with trade partners and corporate clients, drive sales revenue, and achieve sales targets for allocated area.
- The role requires a deep understanding of the company's products and services, as well as the needs and challenges of the retail travel agency and corporate market.
Key Accountability
- Responsible for managing a portfolio of accounts, identifying new business opportunities, and collaborating with other departments to ensure a seamless customer experience.
- Manage and grow sales within assigned leisure and corporate accounts, including developing and implementing sales strategies, building strong relationships with key stakeholders, and identifying new business opportunities.
- Conduct sales presentations and product demonstrations, highlighting the benefits and features of our products and services.
- Collaborate with other departments to ensure a seamless customer experience, from initial inquiry through to post-sale support.
- Prepare proposals and negotiate contracts with clients, ensuring that terms and conditions are in line with company policies and guidelines.
- Work closely with the Management to develop and execute sales strategies to achieve revenue targets.
- Keep up-to-date with market trends and competitor activities, providing regular feedback and insights to the Management.
- Manage a sales pipeline and provide regular updates to the Management on progress and opportunities.
- Provide exceptional customer service and support to clients and trade partners, responding to inquiries and resolving issues in a timely and professional manner.
Qualifications & Working Experience
- Bachelor's degree in Business, Marketing, or related field with minimum of 3 years of experience in corporate or leisure sales, with a proven track record of achieving sales targets.
Areas of Experience
- Strong communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
- Proven track record of achieving sales targets and managing a sales pipeline.
- Strong knowledge of the Australian and/or New Zealand travel industry.
- Experience in superior customer service delivery.
Personality Traits
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
- Strong analytical and problem-solving skills, with the ability to identify opportunities for growth and improvement.
- Results-driven, with a focus on delivering exceptional customer service and exceeding customer expectations.
- Ability to work effectively under pressure, manage multiple priorities, and meet tight deadlines.
- Flexibility and willingness to work outside business hours and at weekends as required.
- Current driver's license and excellent driving record.
- Access to a roadworthy and reliable vehicle.
- Must have the right to live and work in the Country where the position is based.
