Customer Service Supervisor

FlySafair • Full-time • Durban, ZA • 6h ago

Assist passengers with ticket sales, bookings and flight changes;
Handle issues such as delays, cancellations, and other operational challenges;
Explain processes to customers and provide assistance where necessary;
Supervise Ticket Sales staff;
Supervise ticket sales representatives, including their training, coaching, and performance evaluation;
Ensure that all ticket sales representatives adhere to FlySafair policies and procedures, including pricing, ticketing, and refund policies;
Resolve customer complaints and issues related to ticket sales;
Oversee the day-to-day operations of the ticket sales department, including managing staff, scheduling and shifts;
Ensure that all ticket sales are handled efficiently and accurately without any errors or discrepancies;
Liaise with customers and maintain a visible, accessible presence for both staff and passengers at all times.
Grade 12 or equivalent (Essential);
Travel Degree or Diploma (Advantageous);
Minimum of 2-4 years' experience in an Airline/Aviation environment (Passenger Services and/or Ramp Services and/or Baggage Handling);
No criminal or credit record;
Must be willing to work on weekends and public holidays;
Excellent understanding and experience of delivering great customer service;
Proficient in the use of Microsoft Office (Word, Excel and Outlook);
Excellent communication skills (verbal and written);
Conflict resolution skills;
Excellent phone etiquette;
Must be willing to work shifts.

Personal Attributes

Application Guideline

Email applications will not be accepted;
Preference will be given to members of under-represented designated groups;
Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair Reserves The Right

Closing Date: 26 February 2026

#LH

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