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Airport Operations Crew

JetBlue Airways Corporation • Boston, MA, US • 8h ago

Position Summary

The Airport Operations Crew provides award-winning customer service to customers in the airport. The crewmember checks in and verifies customers’ personal identification; tags, lifts, and handles customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates customer boarding and deplaning; assists customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving customers and be comfortable speaking on a public address system, using computers and airport equipment. 

Essential Functions

Verify customers’ personal identification

Tag, lift, and handle customer luggage

Announce flight arrivals, departures, and pre-boarding information via the public address system

Communicate with our customers to keep them constantly informed

Offer ancillary products to our customers such as “even more speed” and “even more space”

Coordinate various duties with coworkers and other departments to ensure proper handling of customers

Help prepare aircraft cabin for customer boarding and departure, which includes cleaning of seats, seat-pockets, gallies, lavatories and floor

Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.

Assist customers with special needs, e.g. customers who need assistance in boarding

Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)

Other duties as assigned

Minimum Experience and Qualifications

High School Diploma or General Education Development (GED) Diploma

At least eighteen (18) years old

One (1) year of customer service or sales experience

Strong interpersonal and listening skills

Complete fluency in written and spoken English

Candidates must complete an assessment that evaluates the job qualifications/characteristics of Adaptability, Customer Service, and Safety Orientation using AI- or statistically-based scoring

Must be able to adhere to JetBlue Uniform Policy Manual Standards

Able to travel and/or work variable hours, flexible shifts, including holidays and weekends

Experience using a mouse, computer, keyboard and basic word processing, email and office applications

Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements

Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge

Experience performing under pressure and within fixed time constraints

Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards

Depending on location, may need to acquire and maintain a United States Customs Clearance

Available for occasional overnight travel (10%)

Able to make occasional trips to other locations for training or temporary assignment

Must pass a pre-employment drug test

Must be legally eligible to work in the country in which the position is located

Authorization to work in the US is required, this position is not eligible for visa sponsorship

For internal candidates, good standing in attendance performance and safety

Preferred Experience and Qualifications

Two (2) years of customer service, volunteer experience or sales experience

Knowledge of customer service principles and practices strongly

Experience working with various forms of payment (cash, credit cards, travelers checks, etc.)

Previous airline experience

Bilingual skills

Crewmember Expectations

Regular attendance and punctuality

Ability to work flexible hours including holidays/ weekends/ and overnight shifts

Able to maintain a professional appearance

When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun

Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards

Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))

Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls

Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities

The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment

Computer and other office equipment

Public Address System

Jet bridge and/or air stairs (customer enplaning/deplaning equipment)

Handheld radios

Free-standing computer kiosks used to identify and process customer reservations

Light Emitting Diode (LED) screens and signs

Work Environment

Airport environment

Subject to weather and elevated noise levels within airports

Ability to stand for an extended period of time

Mandatory over-time may be required to cover irregular operations which occasionally cause extended work days

Physical Effort

Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools.