Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world-class service. WFS provides a full-service capability that includes Aviation cargo, Airline passenger, and Aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world.
About WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
The position of HR Generalist will work closely with senior HR management in supporting the HR function in the assigned geographic regions. The HR Generalist performs human resources-related duties at the professional level and may carry out responsibilities in some or all of the following functional areas: benefits administration, employee relations, training, performance management, onboarding, policy implementation, recruitment/employment, affirmative action and employment law compliance. This position will also support the Human Resources Department by assisting with the administration of various HR programs, performing clerical and administrative duties, maintaining employee records. Additionally, it will assist in promoting positive relationships between employees and management and must be able to maintain a high level of confidentiality. This position requires an extremely perceptive person who is capable of relating to individuals at all levels within the organization. The generalist must be sensitive to corporate needs, employee goodwill and the business needs.
Compensation
This is a full-time, exempt position based in Jamaica, New York (JFK Office).
The expected base salary range for this role is $64,500 to $72,500 per year.
Actual compensation within this range will be determined based on factors such as the relevant experience, skills, education, and internal equity.
In addition to base salary, employees in this position are eligible for:
- Comprehensive benefits package, including:
- Medical, dental, and vision insurance
- 401(k) plan with employer match
- Paid time off and paid holidays
Responsibilities
- Assists in the administration of various human resource functions for the assigned geographic location(s); assists in the interpretation and implementation of personnel policies and procedures. Partners with employees and management to communicate various human resource policies, procedures, laws, standards and other government regulations.
- Maintains working relationship with union officials and adheres to terms of labor contract by monitoring day-to-day implementation of policies concerning wages, hours and working conditions.
- Support management with employee relations issues, including conflict resolution, coaching, and disciplinary actions.
- Provide support to HR team and field staff with investigations and employee performance management
- Provide support to employees in HR related topics (leaves, issues with pay, vacation banks etc.)
- May review benefits with employees. May assist in organizing and communicating the annual open enrollment and election process.
- Act as liaison with the legal team on subpoenas, EEOC requests and other reporting requirements
- May assist in responding to employee relation issues such as employee complaints, harassment allegations and civil rights complaints.
- Maintains and processes all Unemployment Notices of Entitlement and potential charges in a timely, efficient manner. May attend unemployment hearings when necessary.
- May facilitate or provide training to the workforce.
- Review and submit FMLA requests, Leave of Absence, and/or STD paperwork.
- Participates in administrative staff meetings and attends other meetings and seminars.
- Recommends new approaches, policies, and procedures to continually improve the efficiency of the department and services performed.
- Must be familiar with company handbook.
- Prepare and maintain HR reports, including turnover, headcount, and other key metrics.
- Assists with various research projects and/or special projects.
- Performs other related duties as required and assigned.
Minimum Requirements
- Associates in Business or Bachelors in HR or Business preferred. PHR Certification is a plus.
- 2 to 4 years of HR experience required preferably in a manufacturing or warehouse environment. Aviation cargo experience a plus.
- Ability to work independently without direct supervision is essential. Skill in establishing and maintaining effective working relationships.
- Must be customer oriented and work effectively under stressful conditions.
- Must be self-managing, independent and motivated.
- Ability to handle multiple tasks at the same time.
- Must be a team player, have the ability to work under pressure, have a professional image and be able to resolve problems and conflicts.
- Must possess basic business communications skills such as advanced writing, listening and have basic office and mathematics skills, and customer service skills.
- Possession of professional skills such as report writing, basic statistics, effective presentation skills and creative skills are required.
- Previous experience with Internet and MS Office Skills, including MS Word and MS Excel required.
- Ability to manage complex schedule and multiple commitments.
Preferred Skills
- Labor Relations experience is preferred
Physical Requirements/Working Conditions
- Remain in a stationary position 50% of the time.
- Occasionally move about inside an office setting to access file cabinets, office machinery, etc.
- Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.
- Walk short distances.
- Reach above and/or below shoulder.
- Handle/grasp documents or office equipment.
- Sit and/or stand for short or extended periods of time.
- Lift/carry/move objects, files and documents up to 10 pounds.
- Talk, listen, and speak clearly on telephone, with co-workers and external parties.
Perks & Benefits
- Want your pay in advance? Access your pay when you need it through DailyPay app!
- Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
- Need quality medical care? Multiple options for both full and part-time employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
- Want to invest in your future? 401k program offered with company match!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
