Minimum Qualifications- Education & Prior Job Experience
• High school diploma or GED equivalency
• Ability to work full-time in-office at the DFW Headquarters (SV08)
• Willingness to work a rotating schedule, including evenings, weekends, and holidays, as needed.
Preferred Qualifications- Education & Prior Job Experience
• Experience working with a unionized/contract labor group
• Previous experience in coordination, administration, or call/contact center operations
• Familiarity with administrative processes supporting large, operational teams.
Skills, Licenses & Certifications
• Strong knowledge of Microsoft Office Suite (specifically Word, Excel, Teams)
• Proficiency in SABRE, DECS, and RES preferred.
• Ability to make sound decisions independently while maintaining alignment with policy and CBA guidelines.
• Excellent organizational and time management skills, with a proven ability to handle multiple priorities.
• Strong verbal and written communication skills across all levels of the organization
• Typing speed of 35–50 WPM with high accuracy standards
• Demonstrated ability to handle confidential information with discretion.
• Ability to make decisions independently and collaborate with the team and the leader/manager.
