Employment Type: Permanent
Contract Duration:
Why you will love working here
At IATA, we represent over 350 airlines worldwide, striving to make
aviation safer, smarter, more sustainable, and inclusive.
• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!
About the team you are joining
IATA
is the trade association for the world’s airlines, representing over 320
airlines across 120 countries. Our members comprise 83% of total air traffic. IATA’s mission is to represent, lead,
and serve the airline industry. IATA operates over 50 offices and 7
regional offices across the world.
We
are embarking on a continuous improvement and digital transformation journey. The
BORA (meaning “better” in Swahili) program aims at delivering a new ERP
solution for IATA that will enable Corporate Services to deliver on their
fiduciary responsibilities as well as deliver more value to the business.
The Senior Manager, Business Systems Standards is
responsible for defining the standards that will guide IATA’s future ERP and
related business systems. The role ensures that system design aligns with
business processes, supports consistency and compliance, and enables seamless
integration across the wider systems ecosystem. Working closely with Global
Process Owners and in partnership with the I&D team, this role drives
business‑owned process governance throughout the ERP transformation. While the
role leads to the definition of business standards, I&D remains accountable
for technical architecture, integration, and system delivery.
The
role reports to the CS Transformation Lead.
What your day would be like
·Serve as the key liaison between the BORA Transformation team, Global Process Owners (GPOs), and the Information & Data (I&D) team to ensure strong alignment between business needs, process design, and system standards
·Drive the redesign of business rules to ensure the new ERP and related business systems operate in a clear, consistent, and scalable manner.
·Define target system standards — including master data structures, hierarchies, values, and configuration guardrails — to simplify complexity and ensure alignment across functions.
·Work with Global Process Owners (GPOs) to translate future‑state business processes into system requirements and ensure master data supports critical workflows.
·Document the future‑state systems standards framework to support the ERP and System Integrator (SI) RFP, and guide system design, configuration, testing, and business readiness.
·Secure alignment and support for system standards by engaging Global Process Owners, Information & Data teams (I&D), and business departments.
·Coordinate business activities related to master data cleansing, transformation rules, migration readiness, and integration considerations from a business perspective.
·Ensure functional and process alignment between the ERP and other IATA business systems, collaborating with I&D to support integration while maintaining business ownership of standards.
·Protect the program from unnecessary customization by enforcing system guardrails and standard design principles.
·Coordinate with vendors, IT, and technical SMEs to ensure system decisions follow business standards and architectural guardrails.
· Participate in governance forums, including the Data Stewardship Working Group, and report progress to the BORA Transformation Lead.
We would love to hear from you if
- 10+ years of experience in ERP‑enabled business or finance transformations within complex organizations, with a strong ability to translate business processes and requirements into clear system standards and master data structures.
- Proven experience designing or governing core system structures, configuration principles, master data frameworks, and integration standards across multiple business systems.
- Hands‑on exposure to modern cloud‑based ERP platforms such as SAP S/4HANA Public Cloud or Oracle Fusion Cloud Applications, with curiosity about emerging digital capabilities and their impact on future system design.
- Strong analytical and problem‑solving skills, with the ability to simplify and clearly communicate complex system and data concepts to business stakeholders.
- Excellent communication, facilitation, and stakeholder‑engagement abilities, with a solid track record improving system quality, reducing complexity and supporting business readiness for new systems.
- Fluency in English (written and spoken).
Travel Required: N
Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!
