Johnson Service Group has an on-site temporary position in San Jose, CA. as an Information Systems Technician 1 or 2 depending on education and experience.
The IT Support Tech will assist, evaluate, troubleshoot, setup and configure end user computer hardware and software
- Provide remote technical support over the phone or network/internet
- Answer, diagnose, troubleshoot and assign calls to the IT helpdesk hotline
- Open, maintain and close work orders utilizing the ServiceNow ITSM platform
- Maintain inventory of computer parts, peripherals and supplies
- Move or relocate computers, peripherals and accessories
Knowledge, skills and abilities needed to do the job:
- Intermediate computer skills with experience as a Help Desk or IT Desktop Technician
- Knowledge and technical support experience of Windows 10/11
- Experience in troubleshooting computer hardware/software problems
- Experience with enterprise office productivity suite (Microsoft Office365)
- Advanced customer relations skills
- Good verbal and written communication skills
- Ability to control and manage several tasks simultaneously
- Strong analytical and decision-making skills
- Methods and techniques used in troubleshooting various computer application, hardware, and software problems.
- Tools, methods and equipment used in the installation, maintenance, and repair of audio/visual and related equipment.
- Audio/visual equipment and techniques and principles utilized in presentations and meetings.
- Software used to make presentations and operation of audio/visual equipment.
- Principles and practices of computer science and information systems.
- Operation of computer hardware, software, and computer operating systems.
- Principles and practices of computer hardware and software troubleshooting.
- Operational characteristics of local and wide area networks.
- Operational characteristics of common computer software applications.
Training and Experience Guidelines
Education
Equivalent to thirty (30) semester units of college level or vocational coursework in computer science or a closely related field.
Experience
Three (3) years of computer and/or audio-visual systems technical support experience.
JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
