Role Introduction
Reports to: Senior Solution Lead
This role is part of the Solution Centre in our Information Technology (IMT) department who strive for continuous improvements so that we can provide you with a seamless experience with Cathay.
As a Solution Analyst, you play a key role in supporting and developing back‑office applications for subsidiaries. You contribute hands-on technical expertise, drive incident resolution and help shape system enhancements that meet evolving business needs.
his role offers exposure to cross-functional projects, solution design, and enterprise technology standards - ideal for someone looking to deepen their technical capabilities and grow within a dynamic IT environment.
Key Responsibilities
- Provide level 2 and level 3 incident support for subsidiaries’ back-office applications, including hands-on technical development, implementation and support
- Communicate effectively with business users to manage expectations across daily operations, change requests and incident handling
- Collaborate with cross-functional teams on workplace development, security enhancements and other technology projects
- Oversee and conduct quality assurance on solution components to ensure compliance with requirements and organisational standards
- Analyse requirements and evaluate solution options from a systems perspective
- Perform ad hoc duties as assigned by the supervisor
Requirements
- Minimum 6 years of IT experience with proven hands-on application development and support exposure
- Tertiary qualifications are essential
- Proven ability to communicate professionally and effectively with business users
- Experience or technical knowledge in SaaS applications and system integration
- Strong analytical, problem-solving and decision-making skills
- Experience supporting HR-related systems is preferred
- Knowledge of API JSON, VB or SQL is beneficial
- Experience in HR system development projects or knowledge of SAP SuccessFactors is an advantage
- Strong command of written and spoken English and Chinese
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.
