A career without limits
As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The role:
Airport Manager – Vancouver (YVR)
You’ll be part of British Airways’ Worldwide Airports team, a frontline operational function that plays a critical role in delivering safe, secure and punctual operations while providing outstanding customer service to our customers around the world.
Our airport teams represent British Airways on the ground every day, ensuring our brand promise is delivered consistently while meeting demanding operational, safety and financial standards.
As Airport Manager at Vancouver International Airport, you’ll take full accountability for station performance, leading teams and partners to deliver an excellent customer experience, strong operational outcomes and full regulatory compliance across the station and its remote oversight location.
What you’ll do:
- Lead, coach and develop a team of British Airways and Ground Handling Agent colleagues to deliver high standards of customer service, safety and operational performance.
- Accountable for all station KPIs, customer service targets and service recovery processes, ensuring issues are resolved effectively and professionally.
- Acting as the senior British Airways representative at the airport, you’ll work closely with local airport authorities, suppliers and government agencies to ensure a safe, secure and punctual operation.
- Manage station budgets within agreed limits, negotiate with suppliers in line with corporate parameters, and hold partners accountable to agreed service level agreements.
- Maintain compliance with all safety, security and audit requirements.
- Drive continuous improvement across suppliers and processes, ensuring all administrative and operational responsibilities are delivered to a consistently high standard.
What you’ll bring to British Airways:
- You’ll bring a strong safety‑first mindset and a customer‑focused leadership style, setting clear standards and empowering others to perform at their best.
- You’ll be a confident, visible leader who takes ownership, makes sound decisions under pressure and leads by example. Collaborative and commercially aware, you’ll build strong relationships with internal teams, suppliers and external stakeholders, while encouraging continuous improvement and innovation.
- You’ll communicate clearly, manage performance effectively and demonstrate resilience, initiative and a strong sense of accountability in a fast‑paced operational environment.
Your experience:
- You’ll have relevant airport operational experience, with people management and/or supplier management experience strongly preferred.
- A bachelor’s degree is preferred, with an associate degree or equivalent experience required. You’ll bring experience working cross‑functionally, managing conflict or crisis situations, and operating independently under pressure.
- Strong safety and security awareness is essential.
- Confidence and proficient using Microsoft Word, Excel and PowerPoint.
- This role requires flexibility to work weekends, irregular shifts and travel as operationally required.
- Strong negotiation, planning and problem‑solving skills.
Please note: candidates must have the right to work and live in Canada at the time of application.
What we offer:
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
