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Description
Job overview and responsibilities
This role will lead and manage the performance of the Customer Care teams within the Customer Solutions and Recovery organization, developing the talents of the Care teams as well as fully leveraging headquarters resources to maximize overall performance. Create meaningful connections with our internal and external customers by reducing effort and personalizing the customer experience. The director will achieve objectives through consistently delivering caring service, coaching, development, and performance management of team talent, demonstrate value and budget alignment across recovery channels. Cultivation of appropriate relationships to transform the customer journey in the recovery process, ultimately simplifying the customer and team member experience. In-office expectation is 3-4 days/week at United's Network Operations Center in Arlington Heights, IL.
Qualifications
What’s needed to succeed (Minimum Qualifications):
What will help you propel from the pack (Preferred Qualifications):
The base pay range for this role is $159,790.00 to $207,998.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact
JobAccommodations@united.com to request accommodation.
