Why Work for Frontier Airlines?
At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way.
What We Stand For
Low Fares Done Right is our mission and we strive to bring it to life every day. Our ‘Done Right’ promise means delivering not only affordable prices, but making travel
friendly and easy for our customers. To do this, we put a great deal of
care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be
pioneers - we’re not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves
down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.
Work Perks
At Frontier, we like to think we’re creating something very special for our team members. Work is why we’re here, but the perks are nice too:
- Flight benefits for you and your family to fly on Frontier Airlines.
- Buddy passes for your friends so they can experience what makes us so great.
- Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
- Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
- Enjoy a ‘Dress for your Day’ business casual environment.
- Flexible work schedules that support work/life balance.
- Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
- We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.
Who We Are
Frontier Airlines is a leading ultra-low cost carrier headquartered in Denver, Colorado. With a mission to deliver Low Fares Done Right, the company provides affordable, convenient and accessible air travel throughout the U.S., Caribbean, Mexico and Latin America. Frontier’s highly fuel-efficient, all-Airbus fleet is among the youngest and most modern of any carrier within the U.S. That, combined with the airline’s many weight-saving initiatives and focus on operational efficiencies, makes Frontier America’s Greenest Airline.* Each Frontier Airlines plane tail features a special animal with a unique name and backstory. Many of the featured species are endangered or threatened, part of the airline’s commitment to underscore and raise awareness for their plight. Frontier serves approximately 100 destinations throughout North America and operates 500-plus daily flights, on average. The airline employs more than 7,000 team members and has crew bases in more than a dozen U.S. cities. Frontier Airlines., Inc., is a subsidiary of Frontier Group Holdings, Inc. (NASDAQ: ULCC).
- Frontier is the most fuel-efficient of all major U.S. carriers when measured by ASMs per fuel gallon consumed.
What Will You Be Doing?
A Senior Analyst, Product Analyst works proactively with business units, technology partners, and development teams to field and triage incoming reports of potential defects on Frontier’s digital platforms, investigate and validate these issues, and ensure they are documented, prioritized, and routed for prompt resolution. The analyst will collaborate closely with an offshore support team to perform deeper analyses of reported problems – determining whether each is a true defect or a gap in functionality – and quantify their impact on our customers and operations. Possess strong technical skills to be able to problem solve a variety of issues derived from and impacting the customer experience, motivated self-starter, with detailed product documentation and communication skills, and proficiency in Microsoft productivity tools.
Essential Functions
- Defect Triage & Identification: Monitor and triage incoming defect reports from multiple channels – customer support feedback, internal reporting tools, app store reviews, website feedback, and social media – to promptly identify potential mobile app or web issues.
- Issue Investigation & Verification: Partner with our offshore investigation team to recreate and analyze reported issues. This includes logs to reproduce bugs and determine root causes, while distinguishing true defects from user errors or intended behaviors.
- Documentation: Clearly document confirmed issues with detailed reproduction steps, screenshots, error messages, and impact assessments. Prepare concise issue summaries for product and engineering teams, ensuring understanding of the problem and its severity.
- Logging & Tracking in ADO: Enter all validated defects and enhancement requests into Azure DevOps with proper categorization (e.g. bug vs. new feature), descriptive titles, and initial severity/priority designations. Maintain and update the status of these tickets through their lifecycle, from discovery to deployment.
- Cross-Functional Coordination: Assign or escalate issues to the appropriate Product Owner or development team for backlog refinement and sprint planning. Work closely with Product Owners and the platform leader to negotiate and align on priorities, ensuring that critical defects are addressed as soon as possible and included in the appropriate sprint or hotfix release.
- Follow-Through & Resolution Support: Collaborate with software developers and QA engineers during the fix process; provide additional details or clarification on requirements, and help test solutions to validate that fixes truly resolve the issues. Once resolved, ensure that stakeholders (including the reporting party and customer support teams) are informed and that resolution steps are documented.
- Monitoring & Analysis: Continuously monitor the health and performance of the app and website from a customer-feedback perspective. Use dashboards and analytics tools to spot trends or spikes in error reports, and proactively summarize the top recurring issues and their frequencies for the product team. This enables leadership to stay informed about defect trends and remediation progress.
- Process Improvement: Contribute to improving the defect intake and resolution process. For example, recommending better filtering of “noise” vs. actionable issues, enhancing the use of ADO workflows, or updating guidelines on distinguishing product defects from enhancement requests, to streamline how we manage and fix customer-facing issues.
Qualifications
- Education & Experience: Bachelor’s degree in Business, Computer Science, Information Systems, or a related field; or equivalent work experience in product support, business analysis, quality assurance, or a similar role.
- Industry Experience: Approximately 5 years of experience in digital product support or QA/testing — preferably in web and/or mobile applications environments. Experience identifying, documenting, and tracking software issues in a production (live) environment is highly valued.
Knowledge, Skills And Abilities
- Agile & Product Knowledge: Familiarity with Agile development methodologies (Scrum/Kanban) and exposure to the software development lifecycle. Experience writing or refining user stories, requirements, or test cases as part of a product team is important.
- Tool Proficiency: Hands-on experience with issue tracking and project management tools such as Azure DevOps (highly preferred) or similar systems like JIRA for creating and managing user stories and bug reports.
- Analytical Skills: Strong analytical and problem-solving abilities with keen attention to detail. Able to methodically troubleshoot technical issues to identify root causes and distinguish between defects and enhancement requests.
- Communication: Excellent written and verbal communication skills. Able to clearly describe issues and their impacts, and to work collaboratively with cross-functional teams including engineers, Product Managers, QA, Customer Care, and leadership.
- Time Management: Proven ability to manage and prioritize multiple issues or projects simultaneously in a fast-paced environment, ensuring timely follow-up and resolution of critical problems.
- Remote/Offshore Collaboration: Experience working with or on an offshore/remote team for technical support or product development, coordinating across time zones and cultures to resolve issues.
- Product Development Exposure: Prior involvement in a Product Analyst, Product Specialist, or Junior Product Owner capacity, especially within e-commerce, airline/travel, or mobile app/web product teams.
- Technical & Analytical Tools: Familiarity with customer feedback analysis tools and techniques. Experience using session replay or user analytics platforms (e.g., FullStory, Google Analytics) to diagnose user issues is a plus.
- Agile/PM Certifications: Certification or formal training in product management or Agile (such as Certified Scrum Product Owner or similar credentials) is a plus, demonstrating a commitment to professional growth in product methodology.
- Domain Knowledge: Knowledge of the airline industry, digital commerce, or mobile applications from a product or customer experience perspective is advantageous, helping you contextualize and prioritize issues effectively
Equipment Operated
Standard office equipment, including PC, copier, fax machine, printer
Work Environment
Typical office environment, adequately heated and cooled
Physical Effort
Generally, not required.
Supervision Received
General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.
Salary Range: $81,752 - $108,511. Please note: this posting has a closing date of on or before midnight 8.31.26 MT.
Positions Supervised
None
Workplace Policies
Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.
Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
