Our StoryThe Norwegian story began almost three decades ago - we were founded in 1993 but only began operating as a low-cost carrier with Boeing 737 aircraft in 2002. Our core values have remained the same since the beginning – to offer affordable fares for all and to allow customers to travel the smart way by offering value and choice throughout their journey.
The Norwegian brand expanded across the globe as the airline launched short haul services across Europe and then entered the long-haul sector serving the US, Asia and South America. In 2018 the company changed course to focus on core destinations and the right sizing of the airline in response to customer demand and global industry trends.
The rapid global spread of COVID-19 throughout 2020 and into 2021 accelerated this process and in January 2021 the company announced a simplified business structure and a dedicated short haul only network concentrating on a broad range of domestic routes in Norway, across the Nordics and to key European destinations.
Today, Norwegian still stands for excellent service and great value
Our route network focuses on connecting a broad range of domestic routes in Norway, across the Nordics and key European destinations. We will explore new ancillaries that provide our customers with greater choice and flexibility to allow them to travel at a cost and service level that suits their individual needs.
We will continue to support jobs, tourism and the wider economies in the destinations that we serve by providing vital air links that will benefit the leisure, business and trade industries. We will fortify the Nordics as the cornerstone of the Norwegian business strategy. "Our people are the heart of Norwegian.We embrace a culture of diversity, equality and inclusion.
Embracing this culture is critical to our business success and makes us stronger together.
Our people have different knowledge, experiences, and backgrounds,
but all share a passion for our vision; to become the most loved and trusted airline in Europe”.
Are you our new Passenger Operations Specialist?
100% temporary position until September 1st, 2027.
We are seeking a motivated colleague to join us in a temporary role, strengthening our team during a key operational period.
As part of the Customer Care department, you will work within the Integrated Operational Control Center (IOCC)—the hub that ensures smooth day‑to‑day operations across Norwegian’s Air Operator Certificates (AOCs). The IOCC plays a critical role in maintaining schedule integrity and securing a reliable, seamless travel experience for our customers.
This position is based at our headquarters at Fornebu and operates on a 24/7 shift rotation, supporting our continuous operational setup.
What Is It Like To Work At Norwegian
Norwegian’s vision is to be
the most loved and trusted airline in Europe, and our people are key to achieving that goal.
Here, you’ll find a diverse and
dynamic workforce united by a shared purpose and passion for connecting people.
No matter your role, you’ll make engaging connections every day. We care for, encourage, and
cheer each other on, celebrating new ideas and different ways of doing things.
So, fasten your seatbelt — your next exciting career journey starts here!
In This Role You Will Be Responsible For
- Monitoring the daily traffic flow related to passenger operations.
- Actively participate in the daily operation, in close cooperation with Duty Manager in IOCC.
- Coordinating and finding solutions for passengers when irregularities occur.
- Handling passengers according to current rules and legislations.
- Being point of contact for Ground handlers and other stakeholders.
- Logging daily traffic and incidents.
- During irregularities:
- Keeping passengers informed
- Internal and external information
You Are Our Ideal Candidate If You Have
- Experience in the Aviation or Transportation industry, preferably related to irregularities and airport operations.
- Altea skills and knowledge about applicable rules and regulations within the aviation industry is an advantage.
- Analytical skills and are solution orientated.
- Proven ability to develop and maintain relationships with a range of stakeholders and efficiently communicate both written and orally.
We Can Offer
Joining Norwegian means more than just a competitive salary — it’s about being part of a community that values and rewards your contributions.
Here’s What You Can Look Forward To
- Travel in Europe and beyond with massively discounted employee priced tickets with Norwegian and our partner airlines
- We have good pension schemes
- Get comprehensive medical and travel insurance
- We offer a competitive salary
- Possibility to participate in activities run by Norwegian SportsClub
- Opportunity to join our share saving plan
Could this be the start of an amazing journey?
If you love the thought of working with us, click the Apply Now button to complete your application. You will need to upload a recent copy of your CV.
Please note: We can only accept applications that have been submitted through our recruitment system. We will accept your CV in either English or a Scandinavian language.
Interested? Let’s talk!
If you have any questions, feel free to reach out to:
Gunhild Iren Helland
Manager Passenger Operations
Gunhild.Iren.Helland@norwegian.com
“We care for each other, our customers and our environment as we navigate the skies together
