About Delta Tech Hub:
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.
Why join?
- Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
- Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
- Collaborate with research, innovation and IP co-development partners.
- Immerse yourself in an employee-centric culture.
- Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
- Avail a full range of benefits that support you and your family: Insurance, Commute, Meals, and Special Travel opportunities.
KEY RESPONSIBILITIES:
Communicating and Influencing:
- Act as the primary liaison between the UK Digital teams and the Virgin DTH scrum teams, ensuring clear, consistent communication.
- Represent the Virgin DTH Digital team in local forums and leadership discussions.
- Build strong, trusted relationships with stakeholders across VA and DTH to enable smooth delivery operations.
- Provide regular and transparent updates to leadership on progress, risks, and issues.
Leadership and People Management:
- Lead and manage the Virgin DTH-based scrum teams ensuring high performance and alignment with VA digital goals.
- Oversee recruitment, onboarding, and staff development within the Virgin-DTH Digital team.
- Foster a collaborative, inclusive, and innovative team culture.
- Act as the point of escalation for team issues and support staff wellbeing.
- Conduct regular performance reviews and support career progression.
- Ensure local compliance with HR and organizational policies.
- Lead and manage a team of Software Developers (Android, IOS, Full Stack), AI / ML Engineers and SDET.
- Mentor and provide support to the team.
Digital Delivery and Agile Execution:
- Drive Agile delivery practices across scrum teams ensuring consistent and high-quality output.
- Support the successful delivery of digital products and services through effective team coordination.
- Oversee project timelines, resource allocation, and sprint planning activities.
- Collaborate with Product Owners to priorities backlogs and manage capacity..
- Address and mitigate risks and blockers to delivery in real time.
Stakeholder Engagement and Communication:
- Build and maintain strong relationships with internal and external stakeholders.
- Provide updates and reporting on Virgin-DTH delivery activities to UK and global leadership.
- Represent the Digital team at local and global meetings and forums.
- Ensure alignment between Virgin-DTH teams and overall digital strategy.
Operational and Local Hub Management:
- Ensure Virgin-DTH teams are equipped with the tools and environments needed for success.
- Coordinate closely with facilities and IT for smooth operational management.
- Drive continuous improvement initiatives across processes and ways of working.
- Monitor and report on local delivery KPIs and metrics.
- Act as the face of the VA Digital team locally, building pride and engagement in the hub.
WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):
- BE / B Tech or ME / M Tech, preferably in a technical or scientific field, with 14 or more years of experience in IT project-based environment, or any equivalent combination of experience, education, and / or training is required.
- 5 Years of proven experience in software engineering resource management or a related role, with a strong understanding of Software development and support processes and Agile methodologies.
- Must be technically astute to whiteboard out solutions to articulate design.
- Proven experience in leading teams across front-end, back-end, full-stack development and Mobile App Development.
- Experienced in Leading AI teams with strong foundation on Machine Learning and Generative AI.
- Strong leadership and people management experience, ideally in a multi-location or global environment
- Demonstrable experience in stakeholder management and cross-functional team collaboration.
- In-depth understanding of Agile frameworks (Scrum, SAFe, Kanban).
- Excellent communication, organizational, and problem-solving skills.
- Experience in Team Leadership: Managed, mentored, coached and developed teams, fostering a collaborative and creative work environment.
- Experience in Resource Allocation, Capacity Planning & Resource utilization.
- Experience in Performance Management by providing regular performance feedback, recognizing achievements and addressing areas for improvement.
- Strong experience in leading diversified software development teams (Android / IOS development, AI, Full Stack, etc).
- Strong understanding quality and security practices.
- Experience with automation of quality, compliance, and testing frameworks (BDD / TDD).
- Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
- Knowledge of industry best practices and emerging trends in IT engineering resource management.
- Experience in Team Leadership: Managed, mentored, coached and developed teams, fostering a collaborative and creative work environment.
Behavioral Competencies:
- Ability to champion a collaborative environment by empowering team members, demonstrating resilience, being inclusive and building a culture of trust.
- Ability to build and sustain robust networks across internal and external stakeholders.
- Being a coach / mentor / advisor to drive continuous team development and growth.
- Use systemic thinking to drive business results and strategic decisions that enhance organizational outcomes.
- Ability to advocate for customer-focused innovations, model empathy in decision-making, inspiring others to approach problems from the customer’s perspective and decisions that reflect an uncompromising commitment to customer safety, fostering trust and loyalty.
WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):
- Strong background of software development and knowledge of SDLC processes.
- Understanding of various technology stacks and well versed with latest development in Software Development, AI / ML.
- Strong knowledge of Cloud (AWS / Azure) is an added advantage.
- Have proven track record of growing in an organization through promotions.
