Job Title: Sr. Executive - IFS
Reports To: Base Head – Chennai
Minimum Qualification: 10+2
Role Summary
Responsible for day‑to‑day Cabin Crew Operations during the shift, ensuring operational efficiency, compliance, coordination with cross‑functional teams, and delivery of key performance indicators at the Base.
Key Responsibilities
- Act as duty in‑charge (as applicable) and ensure on‑time cabin crew reporting.
- Verify completion of mandatory pre‑flight medical checks.
- Provide critical operational updates and special briefings.
- Ensure crew carry mandatory documents and latest circulars.
- Coordinate with Crew Control, Scheduling, Training, Catering, etc. on flight delays, roster needs, and technical issues; ensure clear communication to crew.
- Drive efficiency in the Briefing cycle and meet expected KPIs.
- Work towards improving OTP (On‑Time Performance) and weekly metrics.
- Support new operational projects and adapt to evolving business needs.
- Assist in developing procedures, policies & guidelines aligned with corporate and IFS standards.
- Monitor attendance statistics; ensure accountability and implement solutions for sickness, absences, and conduct issues.
- Promote safety and security culture within IFS.
- Support adherence to departmental budgets.
- Provide recommendations for manuals and departmental development.
- Be on‑call to minimize operational disruptions while considering crew welfare.
- Optimize team utilization and roster planning to avoid crew shortages.
- Focus on continuous self‑development and skill enhancement.
- Ensure timely submission of flight reports by base leads.
Interpersonal & Technical Skills
- Ability to lead objective‑based discussions.
- Strong written and verbal communication skills.
- Strong analytical and problem‑solving ability.
- Effective people and leadership skills.
- Proficiency in MS Excel, Word, and PowerPoint.
- Excellent command of written and spoken English.
