Position Summary
The Supervisor Station Operations supervises the daily flight schedule within station operations by ensuring consistent communication between all crewmembers/crew leaders inside and outside of the Operations Center. This includes System Operations, Flight Crew, Inflight, Airports, Ground Operations, Maintenance, and business partners, where applicable. The Station Operations Supervisor is a leadership role which also coaches and mentors our Coordinators, ultimately contributing to the successful development of a growing team environment. The Station Operations Supervisor will also collaborate and closely partner with their Manager(s) in the execution of the operational strategy. The position requires quick thinking, strong interpersonal communication, and an in-depth knowledge of overall station operations.
Essential Responsibilities
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Utilize Gate Management Systems (GMS) to formulate a gate plot, taking into account multiple considerations including but not limited to: fleet type, aircraft (AC) swaps, customer connections, minimum ground time, gate constraints, and tow considerations
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Communicate crucial information (e.g. gate changes, aircraft swaps, maintenance issues, delays) to all operational departments/stakeholders including System Operations
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Oversee the management and support of any irregular operations (IROP), or any station anomalies including safety/security, facility issues, metering, winter operations, emergency response, or tarmac holds
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Set up international arrivals – coordinate with other airport agencies, e.g. U.S. Customs and Border Protection (CBP), Airport Authority, etc.
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Supports and coaches operations crewmembers, encourages engagement, and takes a significant role in their development and growth achievement through effective performance management and ongoing constructive feedback
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Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards, including escalating any non-compliance to leadership, and advising of any other escalated operational issues while monitoring events
Minimum Experience and Qualifications
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Three (3) years of customer service, sales, or airline experience, OR one (1) year of JetBlue Customer Experience (CEX) experience
Preferred Experience and Qualifications
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Specialized skills or education (including those garnered from military service) preferred where appropriate. These skills may include but are not limited to: aviation degrees; expertise in related areas such as Meteorology, Communications, Radios, or other skills essential to supporting an airport operation at a high level.
Crewmember Expectations
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Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
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Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
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Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
Equipment
Work Environment
Physical Effort
