Ready for a new challenge and interested in the legal and regulatory environment of aviation?
Join our Customer Care team for the Americas for a 6-month internship!
Support complex customer cases involving legal matters, regulatory requirements, and sensitive situations across Lufthansa Group airlines while gaining hands-on experience in a dynamic, international setting. Apply now!
* Hybrid Model
Tasks
The internship is embedded within the Customer Care team for the Americas region.
Your responsibilities may include:
- Support the summarization of regulatory findings and the preparation of complex and regulatory case documentation
- Review case materials for accuracy and maintain records in internal databases
- Conduct research on international aviation and consumer protection regulations (US, Canada, Europe, LATAM) and summarize regulatory developments
- Prepare performance reports, consolidate data in Excel, and develop professional PowerPoint materials
- Conduct benchmarking on industry best practices
- Update internal process documentation, guidelines, onboarding, and training materials
- Coordinate and document meetings and key outcomes
- Maintain organized shared‑folder documentation and support internal communications
* Support cross-functional projects and other team activities as assigned
Requirements
Are you ready to take your career to new heights with us? Learn more about the requirements below:
- Studies in Law, Business Administration, Project/Process Management, Aviation Management, Public Policy, International Relations, or related fields
- At least 2 semesters completed before the internship start date
- Strong analytical and structured working style with interest in legal, regulatory, or compliance topics
- Excellent written and verbal communication skills
- High level of discretion and confidentiality
- Ability to work independently and manage multiple tasks simultaneously
- Good MS Office skills, especially PowerPoint
- Fluent in English; additional languages are an advantage
- International experience preferred
- Must have work authorization in Germany and meet J-1 visa criteria for the U.S. or hold a valid U.S. work permit
* CV/Resume & Cover Letter required
* No relocation assistance provided
About Deutsche Lufthansa AG
The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home market. With approx. 100,000 employees, the Lufthansa Group generated revenue of EUR 37,581m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.
