Grade: RCS H
Contract Type: Permanent Full Time
Location: London UK
At DHL Supply Chain, aviation is more than an operation, it's a fast‑moving, high‑stakes environment where innovation, precision and teamwork come together to keep the world moving.
As an Aviation General Manager, you'll be at the forefront of that mission, leading complex, multi‑disciplinary teams, elevating performance standards, and driving transformative change across our airport logistics ecosystem. You'll shape the future of aviation operations by combining people leadership, data-driven insight, operational excellence, and strategic partnership management.
In this influential role, you'll lead within one of the world's most dynamic sectors, working with major airlines, airport authorities, and expert DHL teams to deliver safe, compliant and exceptional aviation services. From ground handling and passenger logistics to automation, sustainability and workforce development, you'll bring the vision and capability to raise the bar and inspire performance at scale.
✅A TYPICAL DAY MAY INVOLVE
- Lead end‑to‑end aviation operations, including ground handling, passenger services, baggage logistics and multi‑departmental oversight, ensuring safe, compliant and efficient performance.
- Drive operational excellence through continuous improvement, data accuracy, performance reporting and KPI optimisation across all operational teams.
- Champion innovative technologies, such as autonomous vehicles and digital tools to improve efficiency, reduce manual processes and future‑proof operational capability.
- Strengthen key airline and airport partnerships, fostering collaboration, service excellence and long‑term operational success.
- Lead, inspire and develop large, diverse, 24/7 teams, creating a high‑performance, safety‑first, customer‑focused culture.
- Support and embed sustainability initiatives across aviation operations, including waste reduction, energy efficiency and innovative environmental practices.
- Drive large‑scale transformation programmes that redefine how airport operations run, breaking barriers, modernising legacy processes, and embedding a culture where innovation and operational brilliance thrive every single day.
- Act as the aviation ambassador for DHL, representing the business at strategic forums, championing operational excellence, and shaping the future direction of airport logistics through industry influence, thought leadership and bold decisions
✅THIS ROLE WOULD SUIT PEOPLE WHO
- Proven leadership experience within complex operational environments, ideally aviation, logistics or multi‑discipline service delivery.
- Strong knowledge of aviation processes such as ground handling, delay management, compliance frameworks and airport operational standards.
- Demonstrated ability to lead large teams through direct reports, developing talent, managing performance and cultivating an inclusive culture.
- A data-driven mindset with experience using operational systems, analysing performance trends and driving decisions through insight.
- A passion for innovation comfortable driving change, adopting new technologies, and pursuing modern, efficient ways of working.
- Strong stakeholder and customer management skills, with the ability to build influential relationships across airlines, airport authorities and internal leadership teams.
- Experience working with Union partners, with the capability to build constructive relationships, navigate complex industrial environments, and support positive colleague engagement within a unionised workforce.
✅WHY JOIN US?
- Access to the Company car scheme, or car allowance
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
- Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more
✅WHO WE ARE
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
✅BUILDING AN INCLUSIVE WORKPLACE
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing 30th March. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
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