Associate Manager - Benefits

Air India • ., IN • 5d ago

Role Overview

Air India Express is looking for an experienced Employee Benefits Specialist to manage and administer end-to-end employee benefit programs, with a strong focus on Mediclaim / Group Health Insurance, Car Lease, and Non-CTC Reimbursements.
Given the critical and employee-sensitive nature of Mediclaim and benefits administration in an aviation organization, this role demands continuous alertness, vigilance, accuracy, and responsiveness. The incumbent will play a key role in ensuring timely support to employees, effective vendor management, and flawless day-to-day benefits operations.
This is a hands-on Individual Contributor role, requiring full-time on-site presence at the Gurgaon office.

Key Responsibilities

Employee Benefits Administration
Manage end-to-end Mediclaim / Group Health Insurance operations, including enrollments, endorsements, claims coordination, renewals, and audits
Administer Car Lease programs, ensuring policy compliance, eligibility validation, and smooth coordination with vendors
Handle Non-CTC reimbursements, including verification, processing, documentation, and employee communication
Vendor & Stakeholder Management
Act as the primary point of contact for insurers, TPAs, car lease vendors, and other benefit partners
Monitor SLA adherence, resolve issues proactively, and manage escalations effectively
Work closely with Payroll, Finance, HR Operations, and other internal stakeholders to ensure seamless execution
Employee Query Management
Handle day-to-day employee queries related to benefits with accuracy, empathy, and professionalism
Ensure minimal turnaround time (TAT) and clear communication on all benefit-related matters
Proactively communicate policy updates, process changes, and benefit enhancements
Operational Control, Vigilance & Compliance
Maintain high levels of alertness and vigilance, particularly in Mediclaim-related transactions, claims, and communications
Ensure strict adherence to internal policies, confidentiality norms, and applicable statutory requirements
Maintain accurate MIS, trackers, documentation, and audit support
Identify operational gaps and recommend process improvements to enhance efficiency and employee experience

Required Qualifications

Education

Experience

Skills & Competencies

Excellent verbal and written communication skills
Strong attention to detail and risk awareness, especially in insurance and benefits handling
Ability to remain alert, vigilant, and responsive in a high-responsibility environment
Strong vendor management and stakeholder coordination skills
Comfortable working in a 5-day WFO setup in Gurgaon

Ideal Candidate Profile