About Delta Tech Hub:
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.
WHAT YOU NEED TO SUCCEED (MINIMUMQUALIFICATIONS):
- Possess a bachelor’s degree in computer science, information systems, digital operations or related field.
- 2-4 years’ experience in digital content operations, web production, or campaign execution withing e Commerce, or marketing technology environments
- Ability to work with JSON templates and translate technical documentation into operational configurations.
- Solid foundation in Adobe tools such as Adobe Experience Manager, Target, and Adobe Journey Optimizer.
- Results-oriented mindset with a focus on accuracy, efficiency, and strategic execution.
- Strong communication skills, strong attention to detail.
- Basic knowledge of web development technologies such as HTML, CSS, and JavaScript.
- Understanding of web and mobile guidelines, accessibility standards, and responsive design principles.
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
Behavioral Competencies:
- Ability to work in collaborative environments and embrace diverse perspectives.
- Communicate clearly and concisely, express thoughts and ideas effectively, and embrace cultural differences with respect when engaging with others.
- Ability to engage effectively with peers and stakeholders to build strong partnerships.
- Prioritize, maintain focus, and consistently deliver commitment.
- Proactively understand customer expectations and willingness to create customer-based solutions.
WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):
- Strong cross functional collaboration
- Previous retail, airline or e-commerce design experience
- Proficient understanding of web markup, including HTML5, CSS3 & Tailwind, as well as DOM manipulation and client-side scripting
- Effective understanding and working knowledge of JavaScript, TypeScript, Angular and/or React, Vue.js or other frontend framework experience
- Good understanding of asynchronous request handling, Single Page Applications, and AJAX
Responsibilities:
- Focus on hands-on ability to use Adobe Experience Manager (AEM) for setting up and launching content like banners or landing pages. They must write and check JSON code for personalized campaigns and build HTML offers that fit different screens. Expect skills in QA testing, fixing issues in test setups, and managing content schedules from start to end.
- Partner with strategy team to launch personalized campaign content using JSON templates, HTML offers, modular code, and frontend frameworks via Adobe tools.
- Translate technical documentation into user-friendly content and configuration.
- Manage content deployment across testing and production environments, ensuring accuracy and performance.
- Responsible for day-to-day operations of content, including message updates, campaign adjustments, and configuration changes.
- Document all campaign takedowns and launches as they happening real time
- Lead our workflow innovation to create efficiency in content launches and operations
- Write, edit, and QA UX campaign builds (e.g., banners, modals, landing pages, in-app messages).
- Configure personalized content variations based on audience segments and behavioral triggers
