Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
Job Description
- Lead the team responsible for the day-to-day operational running of the organisation’s cloud platforms
- Technical People leadership and strategy
- Permanent role based at Qantas Head Office, Mascot.
At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best.
Technology is a big part of how we continue to pioneer our way forward. With eyes on the future, our IT team harness technology on a global scale and tailor local solutions for each of our ports. Together we’ll show you it’s possible to make an impact, and to never underestimate what you’re capable of achieving.
The Senior Manager Technology, Platform Operations leads the team responsible for the day-to-day operational running of the organisation’s cloud platforms. The role ensures the platforms remain stable, compliant, supportable, well-governed and easily consumable by internal engineering teams.
This position provides structured operational processes, service workflows, and first-line support while coordinating efforts across Engineering, DevX, SRE and SecOps. The role is both strategic and operational, driving continuous improvement, operational maturity and platform reliability.
This role will provide Tier 1/Tier 2 support for cloud platform tools, consoles and workflows, with some on call expected. You will assist technology teams with onboarding, access, and operational troubleshooting.
As a People Leader you will lead, mentor and grow a team of Platform Operations specialists. This role will be a decision-maker of the recruitment processes and retaining of top-talent, providing employee coaching, mentoring, development and team building.
Key Responsibilities
- Service Catalogue & Request Management, own and maintain the platform service catalogue, including SLAs, fulfilment processes, and request models.
- Operate, optimise and automate request fulfilment workflows (e.g. ServiceNow/Jira).
- Maintain authoritative configuration and asset data for all cloud platform resources, providing asset and configuration insights to Cyber, Risk, Audit, and Architecture teams.
- Provide Tier 1/Tier 2 support for cloud platform tools, consoles and workflows and assist developers with onboarding, access, and operational troubleshooting.
- Manage daily operations for the Akamai CDN environment.
- Own and maintain the platform-wide on-call roster and escalation model.
- Lead the team of Platform Operations specialists, driving a culture of operational excellence, continuous improvement and service ownership
You’ll Have
- Significant experience working in Technology, from large enterprise environments or equivalent organisations
- Strong demonstrated leadership experience managing operational engineering teams in a cloud-first or hybrid-cloud environment.
- 10+ years technical experience in cloud platform operations, site reliability engineering, DevOps, or similar disciplines, still hands on with ability to lead technical direction.
- Hands-on experience with both AWS and Azure, including core services, account/subscription governance, networking, IAM, monitoring, and operational best practices.
- Strong business acumen, FinOps background, including cost allocation, optimisation, budgeting, forecasting, utilisation analysis, and cloud cost governance frameworks.
- Strong grounding in incident, problem, and change management practices.
- Excellent communication, influence, and stakeholder management capabilities.
Why Qantas?
If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.
- We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
Applications will close by the 13th of April 2026
