Job Description:
Airbus Commercial Aircraft is looking for a Customer Acceptance Manager (f/m) to join our Customer Acceptance & Delivery Management Team within the Programme Department based in Toulouse, France.
The Single Aisle Customer Acceptance & Delivery Management Team is looking for motivated people to join the challenging adventure of A320 Family. The Customer Acceptance Manager (CAM) with the CADM (Customer Acceptance & Delivery Manager) jointly ensures the A/C follow-up along the assembly and delivery process to ensure the On-Time, On-Quality and On-Customer Satisfaction delivery to our Customers. You will therefore have the chance to be in direct contact with our aircraft as they progress along the industrial process, and also work closely with our aircraft customers who fly our aircraft around the globe! As part of the Customer Acceptance & Delivery Multi-Functional Team (CAD MFT), you will manage the risks (technical, industrial, certification, definition, planning, contractual aspects) to protect the deliveries and stand as Airbus single voice on technical aspects for the Customer from FAL to Ferry Flight.
Your working environment:
Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!
How we care for you:
Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.
Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.
Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.
Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Your challenges:
The Customer Acceptance Manager acts for the Customers along the Customer Acceptance & Delivery (CAD) process (from FAL pre-assembly up to ToT / Ferry Flight) in the scope to ensure On-Time, On-Quality, and On-Customer satisfaction deliveries.
To achieve this, the Customer Acceptance Manager in cooperation with the binomial Customer Acceptance & Delivery Manager:
Acts as technically competent focal points for the customer along the industrial process (from pre-assembly up to delivery of the aircraft),
Is accountable for managing and coordinating the product presentations program to the airline customer and to communicate the schedule of the presentations,
Is accountable for handling (Answer, Follow-up, Closure) all specific items raised by the customer,
Ensures a constructive relationship with customers through continuous communication (proactive, comprehensive and regular) and successful handling of customer expectations while protecting Airbus’s interests, sharing the Single Airbus voice towards the customer,
Participates in the feedback loop process after each aircraft delivery, to ensure continuous improvement in line with customer expectations,
In close cooperation with the production teams, manages any major event, any non-conformity, any deviation, and ground rework that may impact the deliveries, thus protecting Airbus interests, as part of his/her role as CAD MFT member,
Negotiates the acceptance of complex technical items, which can threaten the delivery milestones. This negotiation may turn-out into a commercial escalation,
Raises risks on A/C technical status & Industrial Planning from Pre-FAL to Ferry Flight and escalates to the CADM,
Gathers & treats the Customer satisfaction information feedback within the MFT, to secure lessons learnt process/feedback loop and replies to customers,
MAJOR CHALLENGES IN THE POSITION
Prioritize issues on a broad technical domain (structure, system, cabin, paint, aircraft operation, airworthiness, regulation) and be able to quickly adapt to changes (situation, planning, event, environment...).
Get real time and reliable information across all Functions
Initiate and monitor recovery actions from all Functions in a very strong time constraint environment. Be recognized by all AIRBUS functions and external suppliers as Customer focal point and A/C acceptance risk manager.
Protect Airbus interests while ensuring customer satisfaction even in high pressure context linked to customer priorities.
Be able to align all MFT members towards shared, agreed and fair solutions to customer concerns. In case of escalation, interfaces with the CADM.
Participate to reinforce Customer mindset within Airbus, through:
1) Feedback loop process, CSIP analysis, and any other means,
2) Awareness sessions at Stations.
Your boarding pass:
COMPETENCES REQUIRED
You have a 5-year degree in engineering or an equivalent field, and between 5 and 10 years of proven experience in the aeronautical industry.
Strong leadership competencies, to pilot Multi-Functional (multi cultural) Teams
Extensive Airline experience is essential.
Strong customer relationship management and communication skills within the aeronautical sector.
A proven background of international professional experience.
Ability to represent Airbus in negotiations with Customers
Dedication to customer satisfaction, whilst protecting corporate interests at the same time
Initiative and creativity to solve problems under pressure in a diplomatic nature
Strong communication skills with ability to positively challenge and precisely formulate requests towards involved parties, at all levels i.e. management and workforce
Strong knowledge in production, final assembly management and Industrial processes
Wide and deep Aircraft technical knowledge (structure, systems, avionics, cabin)
Candidates must demonstrate fluency in English and French, plus a professional command of at least one additional language to support our international operations.
KNOWLEDGE / SOFT SKILLS
Team spirit
Customer expectations & needs
Ability to understand quickly technical topics
Configuration Management fundamentals
Project Management fundamentals
Transversal management skills
Agility & Flexibility
Take your career to a new level and apply online now!
#LI-FM1
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Operations SAS
Employment Type:
Permanent
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Classe Emploi (France): Classe G13
Experience Level:
Professional
Job Family:
Programme & Project Management
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
