Company Description
Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business – Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, cargo business Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries.
Cathay Pacific was founded in Hong Kong in 1946. The Group has been deeply committed to its home base, extending to the rest of Greater Bay Area, and making substantial investments to develop Hong Kong as one of the world’s leading international aviation centres.
Role Introduction
The successful candidate will support the Cargo Duty Manager in leading the local Cargo team to drive operational excellence and performance through supplier management and development of employees, including suppliers, whilst ensuring absolute compliance with safety and operational standards. They will assist with operational functions including oversight of suppliers to ensure compliance to company and regulatory requirements and service levels. They will provide support to port management to drive service excellence and delivery of the cargo services strategy.
Overview
Safety, Security and Compliance
- Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
- Undertake quality check programmes established by Head Office and participate in audits as required
- Support the Emergency and Accident role as required
- May be designated Operational Duty Holder for the station as required
Support Services
- Support cargo reservations and bookings, while providing exemplary customer service
- Check and review post flight documentation as required
- Prepare post-flights reports in a timely manner
- Prepare flight documentation for crew and customs
- Provide vendor notification for on time and delayed flights as required
- Provide freighter catering uplift and last minute changes
- Coordinate between engineering, airport operations, air traffic control and vendors
- Assist in managing Ground Handling Agent and other supplier performance and provide guidelines and instructions as required and report issues as appropriate
- Support in an Emergency and Accident role as and when required
- Support Station Training activities as instructed by the Area Cargo Manager or Duty Manager
- Assist to ensure compliance and conformance to regulatory and internal safety, security, quality, and procedural requirements
- Support the established performance targets through operational oversight and participation
- Conduct quality check programs established by Head Office and participate in audits
E&A
- Emergency and Accident and Crisis Response responsibilities as required
Key Responsibilities
Service Delivery and Excellence
- Oversee the cargo operations to ensure on time performance and optimum uplift
- Develop, implement and monitor the cargo servicing plan, including the delivery of customer service, the operation of handling agents, reporting performance and status both qualitatively and quantitatively
- Develop local service and standards to streamline cargo procedures to support core and specialized product
- Drive operational excellence with contracted vendors by managing key performance indicators and service levels
- Maintain and update local Standard Operating Procedures
- Conduct regular meetings with internal and external departments and entities and achieve tangible outcomes
- Performance regular quality checks and proper completion of paperwork as well as provide feedback to respective stakeholders and work to address any problem areas identified
- Participate in audits, assessments and any projects and take the required follow up actions
Administrative Support
- Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments
- Communicate effectively via various channels stakeholders including customers, airport and cargo operations, suppliers, flight crew etc.
- Assist with various administrative station tasks such as SAP
- Coordinate weather diversions at diversion sites
- Handle diversion of Cathay Pacific Flights when required
- Assist with crew administration and support matters at the port
- Support station training activities as required
- Support station management in supplier oversight including reporting Ground Handling Agent performance issues
- Any other reasonable task as requested
Ramp Coordinator (RCO) - note typically for Freighter ports so may not be applicable for every Cargo Services Officer role
- Monitor and ensure the required procedures are properly carried out by Ramp Handling Operator and the Cargo Terminal Operator particularly for special cargo, movement of in/out cargo and mail units on an ad-hoc basis, loading and unloading of freighter, etc.
- Monitor the optimisation of space utilisation for loaded Unit Load Devices and the belly of freighters
- Ensure aircraft searches required by the Security Programme are conducted prior to loading
- Maintain good communications with captain-in-command, Ramp Handling Operator, Cargo Terminal Operator and the Cargo Office
- Liaise closely with the Cargo Office to provide up to date information of freighter positioning when there is disruption of schedule
- Quickly resolve issues on the ramp as required
- Ensure safe operations are maintained at times particularly during loading and unloading of freighters
- Assess the cause of any delay and provide recommendations to the immediate supervisor on accountability for the cause and solution
- Monitor the acceptance and release of such special cargo as animals, engine, vehicle, bulky shipment, and odd-sized items
- Coordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal Operator and the Ramp Handling Operator
- Any other reasonable task as requested
Requirements
Academic Qualifications
- Completion of High School / GED or equivalent combination of education, training, and experience is required
Knowledge, Skills, Training And Experience
- Minimum 2 years’ experience in the cargo industry is an advantage
- Strong communication skills
- Natural customer service orientation
- Attentive to detail
- Knowledge of MS Word, Excel and PowerPoint
- Strong cognitive reasoning and mathematical skills are essential
Additional Requirements
- Must possess a valid state issued driver’s license
- Must successfully pass all pre-screening clearances, including a background check and pre-employment drug screen upon contingent job offer
- Obtain and retain necessary credentials and clearances (CBP Customs Seal and Driving Icon) per local requirements
- Must successfully pass safety training examination and receive certification before starting operations
- Ability to inspect and assist in manoeuvring loaded pallets up to 50 lbs frequently
- Ability to manage competing priorities in a fast-paced environment with tight deadlines
- Comfortable working at the warehouse, on aircraft, and outdoors on the tarmac in all weather conditions
- Must be able to work a variety of shifts including days, weekends, nights, holidays, and overtime as required based on operational needs
Background & Security
- Certain Employees will be required to obtain a Security Identification Display Area, (SIDA) badge provided by the airport authority and maintain good standing to retain their SIDA badge.
- Employment will require successful completion of a ‘Background Check’ and ‘Drug Free Workplace’ test
Benefits
Cathay Pacific Airways is proud to offer eligible employees competitive Compensation & Benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.
- Travel Privileges on Cathay Pacific Airways Global Network
- Extensive well-being programs including health, dental, prescription, vision, virtual doctor visits and flexible spending accounts and employee assistance program benefits to help you stay well.
- Generous 401K Matching Program
- Paid Holiday & Vacation
- LTD & Basic Life Insurance
- If this position requires a uniform, a uniform allowance will be provided.
Salary Range -
$4,797.80 - $5,996.10 - $7,195.55
$31.83 - $34.59 - $41.51
The estimated salary range for this role is $31.80 per hr - 41.51 per hr. Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location.
Personal & Application Information
Cathay Pacific Airways is an Equal Opportunity (EOE) and Affirmative Action (AA) employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status and other protected status as required by applicable law and will not be discriminated against. Cathay Pacific Airways is an E-Verify participating employer.
If you require assistance or an accommodation in completing any aspect of the application process, please contact the Cathay Americas Recruiting team at: jobs@cathaypacific.com.
