Job Title: Customer Service Advisor
Location: Stoke Gifford, Bristol
Compensation: £23,793 (plus shift premiums) + Benefits
Role Type: Full time / Permanent
Role ID: SF59630
At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Service Advisor at our Bristol site.
The role
As a Customer Service Advisor, you’ll have a role that’s out of the ordinary. You’ll be a pivotal part of the Contact Centre Team; providing a leading vehicle fleet management service to all Ministry of Defence (MOD) customers worldwide.
Day to day, you’ll be first point of contact for all MOD enquiries. It supports the wider team as part of a global fleet management service for customers worldwide, typically handling queries of a varied nature across both phone calls and emails.
- Provide phone and administrative support to a wide variety of customer and supplier questions and queries
- Be an important first part of the customer journey, making sure that the Babcock values shine through in everything we do
- Using Babcock’s booking system to administer booking requests where relevant
- Providing customers with confirmation of their booking and any further information required relating to that booking
- Liaise with both supplier and customer throughout the booking process where necessary
The successful candidate will be expected to work a flexible schedule, including weekend shifts, as required.
This role is full time, 37.5 hours per week and is based on site at Bristol.
Essential experience of the Customer Service Advisor:
- Excellent communication skills and the ability to build rapport with the customer
- Ability to handle multiple contacts via all voice and non-voice channels against strict key performance indicators (KPI’s)
- Competent on MS Office (Word, Outlook, Excel, PowerPoint, SharePoint)
- Ability to identify customer needs and respond appropriately to them
- Excellent oral and written communication skills
Qualifications for the Customer Service Advisor
Security Clearance
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.
Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).
What we offer
- Generous holiday allowance
- Matched contribution pension scheme, with life assurance
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
- Employee share scheme
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10-days special paid leave
- Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
- ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
- Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing
Babcock International
For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.
We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.
Closing date: 12/11/2024
