At Viva, we look for passionate individuals who truly love what they do.
Now is the perfect time to join our team!
Viva is the lowest-cost, most preferred, fun, and profitable airline in the Americas. We operate the youngest fleet in Latin America and rank among the fastest-growing airlines worldwide. We foster a culture of inclusion, passion, and transparency—breaking traditional norms, redefining the way we work, and committing to excellence in service and passenger safety.
As our Loyalty Product Lead, you will act as the strategic and operational bridge between Doters and Viva, leading the integration, evolution, and delivery of loyalty product initiatives across Viva’s digital channels (web and app).
This role owns the definition, prioritization, and implementation of all loyalty-related requirements, ensuring the Doters experience is seamlessly embedded within Viva’s digital ecosystem. The position requires strong coordination, influence, and governance skills to ensure high-quality, timely execution across both organizations, in an environment where negotiation and collaboration are essential.
Your deliverables will include:
- 3–5 years of experience in digital product management, UX/UI, and/or technology integration (ideally within airlines, e-commerce, travel tech, fintech, or loyalty environments).
- Proven experience as a Product Manager or Product Owner, leading cross-functional digital initiatives in coordination with technical and business stakeholders.
- Strong capability to define product problems beyond surface-level requests, structuring clear, testable, and actionable requirements.
- Solid understanding of digital architecture, APIs, and integration flows, as well as agile methodologies
- Working knowledge of full-stack environments (front-end frameworks, back-end logic, data flows, and cloud ecosystems).
- Experience leading cross-functional teams, ensuring alignment across business, tech, UX, and operations.
- Ability to translate business and loyalty objectives into measurable product experiences, with a strong focus on execution and delivery.
Our ideal candidate:
- Problem Definition & Rules Mastery: Clearly identifies and structures product problems, defining robust and unambiguous business rules that enable effective execution.
- Stakeholder Alignment & Socialization: Actively aligns and validates solutions with key stakeholders, building shared clarity and driving decision-making.
- UX/UI Fluency: Ensures user needs remain central throughout the product lifecycle, acting as a critical filter between business, design, and development.
- Business Acumen: Makes product decisions grounded in real business impact, understanding trade-offs, priorities, and value creation.
- Technical Judgment & Autonomy: Understands systems end-to-end (architecture, integrations, APIs) and makes informed decisions without over-reliance on technical teams.
- Strategic Thinking: Connects long-term vision with day-to-day execution in a complex, cross-organizational environment.
- Negotiation & Influence: Builds alignment across teams with different priorities, driving consensus and forward momentum.
- Agile Execution: Effectively manages multiple releases, dependencies, and evolving priorities.
Benefits you will enjoy as #TeamViva:
- Flexible schedule.
- #TheBestAirlineToWork: An incredible work environment.
- Unlimited vacation from day one.
- Savings fund & savings account.
- Staff Travel: Discounted flights for you and up to 12 loved ones after 6 months.
- MyIDTravel: Fly worldwide with 20+ airline alliances at reduced fares after 6 months.
- Life & medical insurance, plus 24/7 online family medical assistance.
- Exclusive discounts on gyms, retail stores, restaurants, universities, and more.
- Above-the-law benefits.
About Us
We are Mexico’s lowest-cost airline, operating the most modern fleet in Latin America and rapidly expanding globally. At Viva, we value diversity, promote gender equity, and foster innovation, collaboration, and inclusion. We prioritize employee well-being, ensuring a safe and positive workplace.
