Department:
Customer Experience & Innovation
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
As an Executive Assistant supporting Customer Experience & Innovation, you’ll play a central role in helping Southwest design and deliver a joyful day of travel for our Customers. This Team shapes everything from airport and cabin environments to WiFi, communications, and the interactions Customers have with our People—while keeping a constant pulse on satisfaction, sentiment, and future‑forward innovations. In this role, you’ll provide foundational support to Senior Leaders by managing complex calendars, coordinating travel (including up to 2–3 days of monthly support travel), preparing materials, and ensuring seamless day‑to‑day operations across a highly visible organization. You’ll handle communications on behalf of the Executive, support departmental budgets and processes, manage key deadlines, and help foster a Culture of teamwork, inclusion, and excellence. By anticipating needs, solving problems, and maintaining strong organization, you’ll enable Leadership to stay focused on advancing the experiences that keep Southwest competitive and Customers delighted.
Additional details
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
- Develop a foundational understanding of Executive’s business priorities, department strategy and organizational structure to provide seamless support
- Identify and escalate problems, evaluate solutions and determine when Executive action is required
- Coordinate daily administrative operations including calendar, travel, meeting, and department logistics, etc.
- Manage Executive’s inbox including read, sort, route, prioritize and distribute incoming mail or other materials
- Provide Executive with pertinent materials and preparation for meetings
- Distribute communications on behalf of the Executive, ranging from Employee communications, messages, reports and presentations, and external business, as required, ensuring consistency of the Executive’s voice across memos, presentations, social media, and department content; proof read and edit content
- Support departmental operations including finances, budget preparation, expense reports, policy and procedures, and personnel issues
- Assist with project management, manage deadlines for Executive and Team, may create or edit simple presentations
- Manage and maintain Executive’s records and filing systems, comply with record retention policies and legal holds as needed
- Provides guidance and mentorship to members of the administrative community
- May perform other job duties as directed by Employee’s Leaders
Knowledge, Skills, and Abilities
- Knowledge of administrative and business operations, including office systems, record keeping, and general business management principles
- Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer Satisfaction
- Skilled in project management, managing one's own time and the time of others, and the ability to multi-task and pivot tasks unexpectedly
- Skilled in making complex travel arrangements, advising on routes and options
- Skilled in communicating effectively as appropriate for the needs of the audience both in verbally and in writing
- Skilled in using Microsoft Office Suite, including Teams and technology platforms and ability to do troubleshooting for Executive
- Ability to prioritize, manage and balance multiple priorities and competing requests in a high volume, fast-paced environment
- Ability to build cross-functional relationships and collaborate across departments with team-oriented mindset
- Ability to maintain confidentiality and work with minimal supervision
Education
- Required: High School Diploma or GED
Experience
- Required: Intermediate level experience, fully functioning and broad knowledge in:
- Administrative Support
- Customer Service
- Project Lead related fields
- Preferred: Experience creating in Adobe Creative Cloud
- Preferred: Experience with Figma
Physical Abilities
- Ability to perform work duties from limited space work station/desk/office area for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
- Ability to lift and/or pull medium weight loads (approx. 25-50 lbs) on occasion
Other Qualifications
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
- Ability to work in an on-call environment and have a flexible work schedule to support the needs of the business as necessary
- Ability to travel with some overnight stays required
Pay & Benefits:
Competitive market salary from $73,600 per year to $81,800 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
- Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
- Competitive health insurance for you and your eligible dependents (including pets)
- Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
- Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date04/10/2026
